ACCS2018

[This session will be video Recorded] UVA classroom support has 10 technicians who support nearly 200 rooms over 2 shifts. It was difficult to manage paperwork from multiple sources and compile the results into a single report that could be archived regularly to give a picture of progress over time. An app was created to do just that. We will discuss steps to create this app and share reports that have been generated.

In Higher Ed, having a framework of best practices for service delivery is critical. In this Birds of a Feather, we will be discussing integrating ITIL best practices into your organization. Come prepared to talk about success stories and challenges your organization faces with integrating integrating ITIL Best Practices. You may be in an institution that currently does not have a best practice framework currently, this will be a good opportunity to see how your peer institutions are leveraging ITIL to streamline their business processes and in turn add value to their customer base.

Lessons learned from “doing it the right way” in the Cloud. We all know cyber-security is a hot-button topic these days, and every company, small or large, is asking the question on how can they ensure they are protecting their assets in "the Cloud." This talk will step attendees through various security related best practices with regards to cloud vendors such as Amazon AWS, Google Kubernetes and Microsoft Azure.

Come join us for a look at how people can get on your network and the types of things they can do once there. Take a look with us at all the ways devices can make it onto your network, whether intentional or accidental, and some of the technologies that can be used to mitigate the activities they may try to engage in. From the edge to the core, a proper security posture and implementation of technology can protect your environment’s most critical resource…..the DATA

[This session will be video Recorded] How VCU Media Support improves classroom systems reliability, minimizes down time, and streamlines maintenance. All with help of Crestron Fusion and AV programming.

I'll share some interesting ideas on the subject, show our interface from both users and technicians point of view. "

Discussions relating to Marketing and Communications within Institutions

[This session will be video Recorded] Demonstrate fundamental audio processing tools to improve audio quality.

Technology empowers individuals, teams and entire organizations to communicate and collaborate. Office 365 for Education builds on this foundation and adds education-specific innovations like Teams, the OneNote Class Notebook and Learning Tools—creating the most complete, intelligent and secure service for teaching and learning. It offers the broadest and deepest toolkit for content creation, personalized learning and modern classroom collaboration.

The process of developing a good service catalog has its challenges. What is a service? How do you communicate these services to the customer? How do you build a collaborative environment to engage service owners in the catalog development process? We hope to answer these and many more questions during the session. Please come with your successes and challenges as we explore the service catalog development process. The goal is to help identify a successful approach to building a good service catalog.

We all have traditional students and employees – those that have gone through our standard admissions and hiring processes and are confidently established in our identity management systems. But what about employees that are not paid by the university or applicants that have been offered employment but have not fully completed the hiring process? What about students that are taking classes but not enrolled at our university? Donors? Student applicants? Are they “Us”? When do they become “Us”? When are they no longer “Us”?

The impending integration of the Carilion School of Medicine into Virginia Tech as its ninth college, as well as a requirement from Advancement to enable donors to use social identities and a requirement from Financial Aid to enable student applicants to access potential financial aid awards forced Virginia Tech to find better ways to manage these non-traditional identities. Come see some of the solutions we put in place to handle “external identities”.

This session will examine old paradigms and discuss current security challenges and how security posture can be improved by making security a priority while empowering users and leveraging alternative approaches to cloud security. IT leaders do more than secure the university- they advance the capabilities of the institution.

Outcomes:
-Learn alternative approaches to cloud security beyond the legacy block-and-tackle strategies and show how forward-thinking organizations can balance end user enablement and organizational security.
-Learn how to align with users, education them and alter them when they violate policy all while keeping an eye out for the occasional security incident worth leaving to the professionals.
-See first-hand how this people-centric approach transforms users into a human firewall, and how empowering users allows information security leaders to do more than simply secure the university- they advance the capabilities of an organization.