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User Experience [clear filter]
Thursday, March 15

1:30pm EDT

Creating and Implementing a Pan-University Accessibility Reporting System
Creating an accessible environment, whether in the digital or built landscape, is a goal to which we all aspire. Getting there can be somewhat daunting and hard to get your arms around. We certainly have guidance from the regulatory world to begin the journey towards greater inclusion and accessibility, but how do you address those situations that you don’t know exist? What are the pressing issues right now?
Following the lead of peer institutions and the direction given in various DOJ and OCR resolution agreements, the University of Virginia has created an online reporting mechanism involving key functional areas across the campus to address and remediate accessibility issues ranging from those with immediate solutions to long-term capital projects. Built in-house, “Report A Barrier” is designed to allow anyone (university community members and guests) to report what they may consider a barrier to access. This barrier may be in either the built or digital environment, or be attitudinal in nature. The tool allows for a photo to be uploaded along with location, comments, and contact information to be entered. Issues are categorized by “Barrier Type” and are addressed by individuals across the University. Other institutions can learn from our processes and efforts when exploring the addition of this type of tool to their campuses.

avatar for Lori Kressin

Lori Kressin

Coordinator of Academic Accessibility, University of Virginia

Thursday March 15, 2018 1:30pm - 2:30pm EDT
Holley IV

3:00pm EDT

Destination GSuite: Collaboration in Higher Ed
This discussion will provide a forum for higher education professionals to share thoughts and experiences about G Suite including Gmail, Calendar, Drive, and other Google services. Join us to share both your “successes” and your “lessons learned” in the cloud collaboration world of Google and other third party tools.

avatar for Amanda Carlson

Amanda Carlson

Info Tech Analyst, Virginia Commonwealth University
avatar for Connie Whetstine

Connie Whetstine

Director, Collaboration Services, Virginia Commonwealth University

Thursday March 15, 2018 3:00pm - 4:00pm EDT

3:00pm EDT

Enhancing the User Experience at VETMED: Not Always a P.I.C.N.I.C.
Describing how our VETMED IT crew manages IT Solutions while maintaining a high level of interpersonal customer service.


Kimberly Ascue

IT Director, Virginia-Maryland College of Veterinary Medicine
avatar for Brian Huddleston

Brian Huddleston

IT Support Center Analyst, Virginia-Maryland College of Veterinary Medicine

Gary Lowery

IT Operations Manager, Virginia-Maryland College of Veterinary Medicine

Thursday March 15, 2018 3:00pm - 4:00pm EDT
Holley IV
Friday, March 16

11:30am EDT

Changing Course without Sparking a Mutiny
Making changes to your institution’s technology environment is inevitable, but it can often create anxiety, especially when the change affects a large number of non-technical users. CNU faced this situation when we transitioned to a new campus phone system. Through careful planning, including stakeholders at all parts of the process, and a robust training program, we were able to make the change with a minimum of disruption to the campus community. Join us to hear how we make campus-wide changes run smoothly for both IT and the campus community.


Cora Hite

Christopher Newport University
avatar for Alvin Sparrow

Alvin Sparrow

Network Analyst, Christopher Newport University
avatar for william.white@cnu.edu


Academic Technology Service Manager, Christopher Newport University

Friday March 16, 2018 11:30am - 12:30pm EDT
Holley V/VI