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IT and Student Success [clear filter]
Wednesday, March 14

9:00am EDT

The Care and Feeding of DiversITy, Equity and Inclusion: What it means in Information Technology
Even if you are not a director, manager or supervisor, there are ways in which you can enrich your leadership skills and life through diversity, equity and inclusion (DEI). This presentation is meant to introduce you to subtle (and not so subtle!) ways to introduce DEI into your work practices.

We will discuss such issues as:
• How do you write Job Descriptions that ensure the diversity, equality and inclusiveness of recruiting processes?
• Why aren’t women applying for your jobs?
• What can you do to improve your work environment to attract and retain staff?
• Why does Accessibility matter and how can it enrich your organization?
• Why do diverse teams matter?
• How can you encourage intergenerational teamwork?

We will review important tips, statistics and information from current research, as well as share our own experiences as champions of DEI.

avatar for Lori Kressin

Lori Kressin

Coordinator of Academic Accessibility, University of Virginia
avatar for Joyce R. Landreth

Joyce R. Landreth

Deputy Executive Director, IT Experience and Engagement, Virginia Tech
Joyce Reish Landreth has over 30 years experience in Information Technology. She has held positions of increasing responsibility in both the private sector and academia. In her current position, she is responsible for providing strategic management, planning and direction to the Virginia... Read More →

Wednesday March 14, 2018 9:00am - 10:00am EDT
Holley I/II

1:30pm EDT

IT Leadership
Session on IT leadersip with a professional develpment spin for aspiring future CIO's. Examiniation of successful skill sets candidates need to develop to be successful in technology leadership roles.


Robert Leitgeb

Chief Information Officer, Virginia Wesleyan University

Wednesday March 14, 2018 1:30pm - 2:30pm EDT

1:30pm EDT

What hiring student-employees can “buy you”: Improving student workforce through recruitment and training
Adjusting hiring practices and implementing a training regimen for student-employees can benefit in many ways, including a better understanding of the job, improved problem-solving, stronger knowledge retention and an increase in one’s confidence. By implementing changes to our student hiring model this year we have already seen a pay-off in the short term of improved customer service as well as a marked retention in our student work force. In this compelling discussion, we will share with you:

• Previous Hiring Practices and What Was Changed
• Updating Recruiting/Interviewing Processes and Why It’s Important
• How To Attract Diversity Among Candidates
• Adjusting Training to Reflect a New Hiring Model

We will detail how our recruiting/hiring/training has changed from years past to the current approach, and why it is ultimately beneficial towards our department, the University and the support that we provide to users in general.


Wednesday March 14, 2018 1:30pm - 2:30pm EDT
Holley IV

3:00pm EDT

Prepare Information Service Fall Rush Using a Collaborative Training Approach
At a large public university in Virginia, its information center (IC) provides information technology support to faculty, students, staff, and alumni. Data shows that each fall the IC experiences a hike in support requests, which can be three to five times of its average request amount. Thus, the 11 days starting from student moving-in day to the end of the first week are referred as fall rush. In addition to the high service request volume, the fall rush is also featured in focused yet diverse service request topics, ranging from resetting password to network and wireless to cable TV to guest account management to two-factor authentication and other topics. To prepare both new and existing employees for the fall rush, a collaborative training approach was adopted by the training team to plan and implement the fall rush training. In this session, the presenters will share how they collaborated with the IC supervisors and employees in identifying training topics, redesigning training materials, and preparing presenters. They will also share the newly designed fall rush training course site, the end of training survey results, and plans for future improvement. IC trainers and administrators may find information shared in this session useful.


Deyu Hu

Associate Director, Virginia Tech
Dr. Deyu Hu holds a Ph.D. in Instructional Design and Technology. She is now the Associate Director of Training and Research in IT Experience and Engagement at Virginia Tech.
avatar for Teresa Snavely

Teresa Snavely

Assistant Director of Training and Development, Virginia Tech
I have worked with the Division of IT for 12 years in various roles with IT Support.Several years ago, the Division of IT created a new department dedicated to Customer and employee experience and engagement; IT Experience & Engagement. I have the pleasure of being part of the unit... Read More →

Wednesday March 14, 2018 3:00pm - 4:00pm EDT
Thursday, March 15

3:00pm EDT

Surface, tablets, and Office 365: The Modern Classroom
Technology empowers individuals, teams and entire organizations to communicate and collaborate. Office 365 for Education builds on this foundation and adds education-specific innovations like Teams, the OneNote Class Notebook and Learning Tools—creating the most complete, intelligent and secure service for teaching and learning. It offers the broadest and deepest toolkit for content creation, personalized learning and modern classroom collaboration.


Matt Adkins

Professor and Microsoft Team Lead, Liberty University
avatar for Scott Pleasants

Scott Pleasants

Professor, Liberty University
Scott Pleasants is dynamic and innovative professional. He is a proven leader and in-depth understanding of how business and technology can drive innovation. Seeing people as a catalyst for digital transformation, he knows how the right people help organizations achieve their potential... Read More →

Thursday March 15, 2018 3:00pm - 4:00pm EDT
Friday, March 16

9:00am EDT

Using YouTube to Reach your Faculty
In a rapidly-evolving tech environment, it can be difficult to keep faculty informed throughout the school year, particularly if the faculty in question are unable to attend in-person training on how to use certain platforms. Fortunately, the spread of online video tools makes it easier for visuals, demonstrations, announcements, and other training material to be accessed at any time. This talk covers how your IT department can adapt the YouTube platform to their training process, in order to reach a broader faculty audience for your education and communication needs. We include discussions of the CNU channel’s current and possible future applications, our current process for making video content, and faculty response over the last year.



Academic Technologies Consultant, Christopher Newport University

Friday March 16, 2018 9:00am - 10:00am EDT

10:15am EDT

Who is “Us”? The answers aren’t as easy as they used to be.
We all have traditional students and employees – those that have gone through our standard admissions and hiring processes and are confidently established in our identity management systems. But what about employees that are not paid by the university or applicants that have been offered employment but have not fully completed the hiring process? What about students that are taking classes but not enrolled at our university? Donors? Student applicants? Are they “Us”? When do they become “Us”? When are they no longer “Us”?

The impending integration of the Carilion School of Medicine into Virginia Tech as its ninth college, as well as a requirement from Advancement to enable donors to use social identities and a requirement from Financial Aid to enable student applicants to access potential financial aid awards forced Virginia Tech to find better ways to manage these non-traditional identities. Come see some of the solutions we put in place to handle “external identities”.

avatar for Karen Herrington

Karen Herrington

Director, IT Analytics & Visualization, Virginia Tech
Karen Herrington serves as the Director of IT Analytics and Visualization at Virginia Tech. She is an Information Technology professional with over 30 years of experience including identity management, Internet of Things, multifactor authentication, data management and analytics... Read More →

Friday March 16, 2018 10:15am - 11:15am EDT