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IT Service Management [clear filter]
Wednesday, March 14
 

3:00pm EDT

Program and Project Management for AV Integration in Higher Ed
This presentation will review the process of constructing a modern project management program for AV integration in higher education focusing on our current project portfolio and collaborative project management software solution, Smartsheet. As part of the discussion we will demonstrate custom AV project related documents such as scope of work, construction and AV vendor protocols, risk/issue registers, and staging/commissioning checklists used to aid in ensuring program goals are met, improve organizational performance, as well as maximize project success and overall customer satisfaction.

Speakers
DB

Drew Barker

Program Manager, Virginia Commonwealth University


Wednesday March 14, 2018 3:00pm - 4:00pm EDT
Holley I/II
 
Thursday, March 15
 

9:00am EDT

Cloud Data Management
Rubrik Cloud Data Management is a software-defined platform that unifies backup, instant recovery, replication, search, analytics, archival, compliance, and copy data management in one secure fabric across the data center and cloud. Attend this session to hear live from one of our customers and your peer about how this platform has impacted their business.

Speakers
PO

Patrick Outlaw

Sr. Systems Architect and Engineering Manager, SLAIT Consulting


Thursday March 15, 2018 9:00am - 10:00am EDT
Holley I/II

11:30am EDT

AV Standards and Options: Stable Systems by Design
[This session will be video Recorded] It may feel like creating standards for rooms limits your options, but planned options bolster your systems with stability AND flexibility. I will cover industry standards for video and audio, and suggest standards and options that are used at UVA.

Speakers
avatar for Jeremy Parker

Jeremy Parker

AV Programmer, University of Virginia


Thursday March 15, 2018 11:30am - 12:30pm EDT
Lee

4:15pm EDT

Request Fulfillment at UVA: Our Journey to Processes and Experience Improvement
UVA's Request Fulfillment project, in support of the ITSM program, established a bold goal of improving transactional maturity and customer outcomes related to IT service requests.

This phase of our ITSM Program follows our Incident Management, Change Management, and Problem Management process deployments, and focused on all aspects of the request fulfillment cycle, from process definition and re-engineering, to tool selection and implementation.

This project transformed 100+ request transaction types from paper-based, email-based, and other ad-hoc/unstructured requests for ITS services into standardized and in many cases automated processes with designated fulfillment teams. The outcomes of the project are greater user satisfaction, improved service quality, and more efficient operations.

Speakers
avatar for Shana Fabio

Shana Fabio

Strategic Projects & Initiatives Project Manager, University of Virginia
avatar for David Strite

David Strite

Assistant Vice President for User Experience and Engagement, University of Virginia


Thursday March 15, 2018 4:15pm - 5:15pm EDT
Ampitheater

4:15pm EDT

Telepresence
Multi-site campuses pose unique challenges regarding instruction, resources, culture, and continuity. This study was conducted in order to foster continuous improvement in assessing and understanding the student experience in telepresence course The problem considered in this study was the equality of experience between the main campus site, and external campus sites in programs that employ video teleconferencing. An end of year survey was administered to assess student attitudes (n=63). Significant differences in student experience were found between programs, and between the main campus and the remote campus in this study.

Speakers
avatar for Richard Pierce

Richard Pierce

The Dude, Shenandoah U
Richard Pierce is Associate Professor of Curriculum and Instruction and Director of the Academic Computing Program at Shenandoah University. He earned his doctorate in Curriculum and Instruction from the Texas A&M University School of Education with a graduate specialization designed... Read More →


Thursday March 15, 2018 4:15pm - 5:15pm EDT
Monroe