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IT Service Management [clear filter]
Thursday, March 15

1:30pm EDT

IT Service Catalog
The development of an IT Service Catalog has always been a daunting task for those who attempt to create one. With some planning, VCU Technology Services developed an easy to use IT Catalog that leverages the use of existing web pages and self-service request system to maximize access to our services. The panel will discuss our catalog planning and development process, and share some of the challenges. The IT Catalog provides services categories to guide customers through the maze of services and offers details and support for every service listed. Users gain value by having our services categorized in a central and easy to use tool. Through the success of the VCU IT Catalog, the IT Catalog tool is now being scaled to non-IT units across the university.

avatar for Hope Adams

Hope Adams

ITSMO Program Coordinator, Virginia Commonwealth University

Joel Eisner

Virginia Commonwealth University

Lucy Halunko

ITSM SKMS Coordinator/Software Librarian, Virginia Commonwealth University
avatar for Thom Mattauch

Thom Mattauch

ITSM Program Manager, Virginia Commonwealth University
I work as the ITSM Program Manager at VCU and have a passion for IT Service Management. I am an ITIL Expert as well as having certification in LeanIT, ISM, and BRM. Outside of being an ITSM geek, I love to travel, am an avid fisherman, and love to spend time on either my boat or... Read More →

Sam Yerkes

VCU Webmaster, Virginia Commonwealth University

Thursday March 15, 2018 1:30pm - 2:30pm EDT
Holley I/II

1:30pm EDT

The Intersection of Information Technology and Records & Information Management in Data Management
The session examines Records Management programs established under IT departments at VCU and ODU, where success have occurred, and how skills in both areas can tackle unstructured data.

avatar for Doug Streit

Doug Streit

CISO & Executive Director IT Security and Planning, Old Dominion University
Doug has served at Old Dominion University for over 20 years, working as a systems engineer, server-systems support manager and technical director. He accepted the responsibilities of Information Security and Identity Management in 2011. Current responsibilities include strategic... Read More →
avatar for G. Mark Walsh

G. Mark Walsh

University Records Manager, Old Dominion University
University Records Manager and Assistant Director for Records and IT Policy at ODU. Although not a technical person, I see the logic of placing Records Management within IT. Managing data on ODU systems is a current concern. Always happy to pass on even small victories.

Thursday March 15, 2018 1:30pm - 2:30pm EDT
Holley V/VI