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IT Service Management [clear filter]
Wednesday, March 14
 

11:30am EDT

An ITIL Mind
In Higher Ed, having a framework of best practices for service delivery is critical. In this Birds of a Feather, we will be discussing integrating ITIL best practices into your organization. Come prepared to talk about success stories and challenges your organization faces with integrating integrating ITIL Best Practices. You may be in an institution that currently does not have a best practice framework currently, this will be a good opportunity to see how your peer institutions are leveraging ITIL to streamline their business processes and in turn add value to their customer base.

Speakers
avatar for Thom Mattauch

Thom Mattauch

ITSM Program Manager, Virginia Commonwealth University
I work as the ITSM Program Manager at VCU and have a passion for IT Service Management. I am an ITIL Expert as well as having certification in LeanIT, ISM, and BRM. Outside of being an ITSM geek, I love to travel, am an avid fisherman, and love to spend time on either my boat or... Read More →


Wednesday March 14, 2018 11:30am - 12:30pm EDT
Jefferson

11:30am EDT

Unified Communications SIG
All things communications!

Speakers
avatar for Rick Lovelace

Rick Lovelace

Assistant Director, Data and Communications, Old Dominion University


Wednesday March 14, 2018 11:30am - 12:30pm EDT
Holley I/II

1:30pm EDT

Project Management SIG
Discussions relating to Project Management and Best Practices

Speakers
avatar for Kevin Duvall

Kevin Duvall

Senior Technology Assistant, University of Virginia


Wednesday March 14, 2018 1:30pm - 3:30pm EDT
Ampitheater
 
Thursday, March 15
 

1:30pm EDT

Software Licensing SIG
Discussions relating to software licensing at large institutions and shared licensing and management.

Speakers
DD

Drew Davis

Director, IT-Computing Support, James Madison University


Thursday March 15, 2018 1:30pm - 3:30pm EDT
Lee

3:00pm EDT

ITSM SIG
Discussions relating to the policies and practices of implementing ITSM

Speakers
AG

Ann Gerwitz

ITS Process Coordinator, George Mason University


Thursday March 15, 2018 3:00pm - 5:00pm EDT
Holley VII
 
Friday, March 16
 

11:30am EDT

Software License Management in Higher Ed
There are a number of software license management models in use within higher education. Some software vendors provide tracking systems for their licenses, while others rely on the institution to monitor their software entitlements. Many in higher education may not have access to costly license tracking systems and limp through the license management process with available resources. Some institutions use the centralized license management method, while others use the decentralized management approach. Come and share your experiences with license management and how you try to overcome the challenges of license tracking and entitlement reconciliation.

Speakers
LH

Lucy Halunko

ITSM SKMS Coordinator/Software Librarian, Virginia Commonwealth University


Friday March 16, 2018 11:30am - 12:30pm EDT
Holley I/II