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IT Service Management [clear filter]
Wednesday, March 14
 

11:30am EDT

An ITIL Mind
In Higher Ed, having a framework of best practices for service delivery is critical. In this Birds of a Feather, we will be discussing integrating ITIL best practices into your organization. Come prepared to talk about success stories and challenges your organization faces with integrating integrating ITIL Best Practices. You may be in an institution that currently does not have a best practice framework currently, this will be a good opportunity to see how your peer institutions are leveraging ITIL to streamline their business processes and in turn add value to their customer base.

Speakers
avatar for Thom Mattauch

Thom Mattauch

ITSM Program Manager, Virginia Commonwealth University
I work as the ITSM Program Manager at VCU and have a passion for IT Service Management. I am an ITIL Expert as well as having certification in LeanIT, ISM, and BRM. Outside of being an ITSM geek, I love to travel, am an avid fisherman, and love to spend time on either my boat or... Read More →


Wednesday March 14, 2018 11:30am - 12:30pm EDT
Jefferson

11:30am EDT

Unified Communications SIG
All things communications!

Speakers
avatar for Rick Lovelace

Rick Lovelace

Assistant Director, Data and Communications, Old Dominion University


Wednesday March 14, 2018 11:30am - 12:30pm EDT
Holley I/II

1:30pm EDT

Project Management SIG
Discussions relating to Project Management and Best Practices

Speakers
avatar for Kevin Duvall

Kevin Duvall

Senior Technology Assistant, University of Virginia


Wednesday March 14, 2018 1:30pm - 3:30pm EDT
Ampitheater

3:00pm EDT

Program and Project Management for AV Integration in Higher Ed
This presentation will review the process of constructing a modern project management program for AV integration in higher education focusing on our current project portfolio and collaborative project management software solution, Smartsheet. As part of the discussion we will demonstrate custom AV project related documents such as scope of work, construction and AV vendor protocols, risk/issue registers, and staging/commissioning checklists used to aid in ensuring program goals are met, improve organizational performance, as well as maximize project success and overall customer satisfaction.

Speakers
DB

Drew Barker

Program Manager, Virginia Commonwealth University


Wednesday March 14, 2018 3:00pm - 4:00pm EDT
Holley I/II
 
Thursday, March 15
 

9:00am EDT

Cloud Data Management
Rubrik Cloud Data Management is a software-defined platform that unifies backup, instant recovery, replication, search, analytics, archival, compliance, and copy data management in one secure fabric across the data center and cloud. Attend this session to hear live from one of our customers and your peer about how this platform has impacted their business.

Speakers
PO

Patrick Outlaw

Sr. Systems Architect and Engineering Manager, SLAIT Consulting


Thursday March 15, 2018 9:00am - 10:00am EDT
Holley I/II

11:30am EDT

AV Standards and Options: Stable Systems by Design
[This session will be video Recorded] It may feel like creating standards for rooms limits your options, but planned options bolster your systems with stability AND flexibility. I will cover industry standards for video and audio, and suggest standards and options that are used at UVA.

Speakers
avatar for Jeremy Parker

Jeremy Parker

AV Programmer, University of Virginia


Thursday March 15, 2018 11:30am - 12:30pm EDT
Lee

1:30pm EDT

IT Service Catalog
The development of an IT Service Catalog has always been a daunting task for those who attempt to create one. With some planning, VCU Technology Services developed an easy to use IT Catalog that leverages the use of existing web pages and self-service request system to maximize access to our services. The panel will discuss our catalog planning and development process, and share some of the challenges. The IT Catalog provides services categories to guide customers through the maze of services and offers details and support for every service listed. Users gain value by having our services categorized in a central and easy to use tool. Through the success of the VCU IT Catalog, the IT Catalog tool is now being scaled to non-IT units across the university.

Speakers
avatar for Hope Adams

Hope Adams

ITSMO Program Coordinator, Virginia Commonwealth University
...
JE

Joel Eisner

Virginia Commonwealth University
LH

Lucy Halunko

ITSM SKMS Coordinator/Software Librarian, Virginia Commonwealth University
avatar for Thom Mattauch

Thom Mattauch

ITSM Program Manager, Virginia Commonwealth University
I work as the ITSM Program Manager at VCU and have a passion for IT Service Management. I am an ITIL Expert as well as having certification in LeanIT, ISM, and BRM. Outside of being an ITSM geek, I love to travel, am an avid fisherman, and love to spend time on either my boat or... Read More →
SY

Sam Yerkes

VCU Webmaster, Virginia Commonwealth University


Thursday March 15, 2018 1:30pm - 2:30pm EDT
Holley I/II

1:30pm EDT

The Intersection of Information Technology and Records & Information Management in Data Management
The session examines Records Management programs established under IT departments at VCU and ODU, where success have occurred, and how skills in both areas can tackle unstructured data.

Speakers
avatar for Doug Streit

Doug Streit

CISO & Executive Director IT Security and Planning, Old Dominion University
Doug has served at Old Dominion University for over 20 years, working as a systems engineer, server-systems support manager and technical director. He accepted the responsibilities of Information Security and Identity Management in 2011. Current responsibilities include strategic... Read More →
avatar for G. Mark Walsh

G. Mark Walsh

University Records Manager, Old Dominion University
University Records Manager and Assistant Director for Records and IT Policy at ODU. Although not a technical person, I see the logic of placing Records Management within IT. Managing data on ODU systems is a current concern. Always happy to pass on even small victories.


Thursday March 15, 2018 1:30pm - 2:30pm EDT
Holley V/VI

1:30pm EDT

Software Licensing SIG
Discussions relating to software licensing at large institutions and shared licensing and management.

Speakers
DD

Drew Davis

Director, IT-Computing Support, James Madison University


Thursday March 15, 2018 1:30pm - 3:30pm EDT
Lee

3:00pm EDT

ITSM SIG
Discussions relating to the policies and practices of implementing ITSM

Speakers
AG

Ann Gerwitz

ITS Process Coordinator, George Mason University


Thursday March 15, 2018 3:00pm - 5:00pm EDT
Holley VII

4:15pm EDT

Request Fulfillment at UVA: Our Journey to Processes and Experience Improvement
UVA's Request Fulfillment project, in support of the ITSM program, established a bold goal of improving transactional maturity and customer outcomes related to IT service requests.

This phase of our ITSM Program follows our Incident Management, Change Management, and Problem Management process deployments, and focused on all aspects of the request fulfillment cycle, from process definition and re-engineering, to tool selection and implementation.

This project transformed 100+ request transaction types from paper-based, email-based, and other ad-hoc/unstructured requests for ITS services into standardized and in many cases automated processes with designated fulfillment teams. The outcomes of the project are greater user satisfaction, improved service quality, and more efficient operations.

Speakers
avatar for Shana Fabio

Shana Fabio

Strategic Projects & Initiatives Project Manager, University of Virginia
avatar for David Strite

David Strite

Assistant Vice President for User Experience and Engagement, University of Virginia


Thursday March 15, 2018 4:15pm - 5:15pm EDT
Ampitheater

4:15pm EDT

Telepresence
Multi-site campuses pose unique challenges regarding instruction, resources, culture, and continuity. This study was conducted in order to foster continuous improvement in assessing and understanding the student experience in telepresence course The problem considered in this study was the equality of experience between the main campus site, and external campus sites in programs that employ video teleconferencing. An end of year survey was administered to assess student attitudes (n=63). Significant differences in student experience were found between programs, and between the main campus and the remote campus in this study.

Speakers
avatar for Richard Pierce

Richard Pierce

The Dude, Shenandoah U
Richard Pierce is Associate Professor of Curriculum and Instruction and Director of the Academic Computing Program at Shenandoah University. He earned his doctorate in Curriculum and Instruction from the Texas A&M University School of Education with a graduate specialization designed... Read More →


Thursday March 15, 2018 4:15pm - 5:15pm EDT
Monroe
 
Friday, March 16
 

11:30am EDT

Software License Management in Higher Ed
There are a number of software license management models in use within higher education. Some software vendors provide tracking systems for their licenses, while others rely on the institution to monitor their software entitlements. Many in higher education may not have access to costly license tracking systems and limp through the license management process with available resources. Some institutions use the centralized license management method, while others use the decentralized management approach. Come and share your experiences with license management and how you try to overcome the challenges of license tracking and entitlement reconciliation.

Speakers
LH

Lucy Halunko

ITSM SKMS Coordinator/Software Librarian, Virginia Commonwealth University


Friday March 16, 2018 11:30am - 12:30pm EDT
Holley I/II