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Business Relationship Management [clear filter]
Wednesday, March 14
 

11:30am EDT

Empowering SU Service Workers with Mobile Technology
Shenandoah is committed to providing it’s faculty, staff, and students with the tools they need to succeed, and the frontline workers in the physical plant were no exception to that rule. Giving the service staff mobile technology tools has allowed them to be more productive and efficient in completing work orders, communicating urgent needs, and collaborating with their coworkers.
The introduction of these tools has not only enriched the work environment, but also their lives outside the university, thus leading to a happier work-life balance. Staff were encouraged to take the devices home with them and use for their own endeavours, and the results may surprise you!
This session will cover the multi phased approach of the distribution of mobile devices to the members of the maintenance staff and custodial workers. Impact on usage of technology services and increased job efficiency will be discussed.

Speakers
avatar for Devon Taylor

Devon Taylor

Associate Director, Software Support Services, Institutional Computing, Shenandoah University
CW

Chris Williams

South University


Wednesday March 14, 2018 11:30am - 12:30pm EDT
Madison

3:00pm EDT

Chart Your Course Through the Murky Seas of eMeeting Options
We all love a good adventure, but what if your crew isn’t all sailing on the same ship or your team isn’t hiking the same trail? What if your group has one destination but has to navigate different paths to get there? How do you equip your various expeditions so that everyone gets to the journey's end, even without you there to guide them?

Nowadays it’s not a matter of IF you meet online – the question is HOW. With so many meeting tools available, how do you choose? Some tools excel at file or application sharing, while others offer easy access and quick launching. Sometimes you simply want to highlight a resource and discuss while other times sharing and annotation are key.

Have you ever tried to share video in a web conference, only to find out the audio won’t work?! Have you tried to have a large meeting, only to discover your number of attendees is limited? We have! In this casual session we’ll navigate the possibilities of several tools and scenarios you might encounter and how we came up with solutions. We’ll also share our stumbles along the way and demonstrate how the tools work from different perspectives.

Speakers
SP

Susan Picard

Coordinator, Technology Development, Northern Virginia Community College
TP

Tom Pyron

Computer Operations Manager, Northern Virginia Community College
avatar for Alice Robertson

Alice Robertson

Student Technology Support Specialist, Northern Virginia Community College
Amy (Alice) Robertson is a Student Technology Support Specialist in the NOVA Online IT Department at Northern Virginia Community College.


Wednesday March 14, 2018 3:00pm - 4:00pm EDT
Holley IV
 
Thursday, March 15
 

9:00am EDT

Collaborating on an Operational Level in IT - Birds of a Feather
At VCU Technology Services, we have many different groups all working at the same time to support our customers. Unfortunately with all the moving pieces and parts, communication and goals can get confusing at times. In most cases, we have found that taking the time to collaborate internally has been the best method to ensuring our customers get the proper support needed. Working together is better than working in our own silos and we want to share our lessons learned and hear how others are communicating to accomplish their goals in higher education.

Speakers
avatar for Shane Conner

Shane Conner

Information Security Engineer Team Lead, VCU
avatar for Isac Crouch

Isac Crouch

Network Analyst, Virginia Commonwealth University
avatar for Ryan Davis

Ryan Davis

Ryan Davis and Brian Klotz, Virginia Commonwealth University


Thursday March 15, 2018 9:00am - 10:00am EDT
Monroe

9:00am EDT

Requirements and Resources - A Hands-on Approach
IT often works in silos with limited resources, tight deadlines, and unspoken and undocumented requirements. Join us at this session as we weave a hands on LEGO building block activity through the presentation to help better articulate why we need to document and communicate requirements, plan our resources, and break down our IT silos. You'll leave the session with a quick, fun activity that you can bring back and use in your organization to help bring everyone to a common ground.

Speakers
avatar for Tracy Holt

Tracy Holt

Manager, Service Design, George Mason University
Tracy Holt is currently the manager of Service Design at Mason. Tracy leads projects related to the implementation of new services that integrate with Office365 and/or Mason's central authentication services.
avatar for John Prette

John Prette

Sr. IT Portfolio and Project Manager, George Mason University
John Prette is a business and technology leader with over 25 years of IT experience in IT Governance, Portfolio Management, Project Management, Business Analysis, Communications, process development, and software development. As the Senior IT Portfolio and Project Manager in George... Read More →


Thursday March 15, 2018 9:00am - 10:00am EDT
Admiral

11:30am EDT

Marketing and Communications SIG
Discussions relating to Marketing and Communications within Institutions

Speakers
avatar for Angela Correa

Angela Correa

Marketing and Communications SIG, Virginia Tech
Communications strategy, IT news & information, client relationships, media relations, customer service, making things easy for average folks to understand. SIG chair for Marketing & Communications.


Thursday March 15, 2018 11:30am - 12:30pm EDT
Jefferson