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ACCS Event [clear filter]
Tuesday, March 13

8:00am EDT

ACCS Workshop: Building a Service Catalog for Higher Education
The IT service catalog is in many ways the front door of IT and provides a foundation for an institution’s IT service delivery capabilities. As a formal statement of services available, it is a promise that IT makes to your community. Being able to articulate, develop, and mature your services is key to delivering on that promise. Audience: IT professionals in Higher Ed, including Service Owners, Process Owners, Managers & Directors with operational responsibility for service delivery

Goals & Outcomes

Develop an understanding of the unique value of a well-managed service catalog
Understand how the service catalog can be used to address common challenges and concerns in Higher Education IT
Learn best practices in developing a service catalog for Higher Education
Review actual service catalog implementations
Come away with foundation for developing or maturing service catalog at one’s own institution


Tuesday March 13, 2018 8:00am - 12:00pm EDT

9:00am EDT

ACCS SIG: Virginia Classroom Technologies (Private)
Virginia Classroom Technologies Discussions

avatar for Dwayne Smith

Dwayne Smith

Assistant Director, Classroom and Learning Space Technologies, Old Dominion University
Dwayne Smith is the Senior Engineer for Classroom Central at Old Dominion University. I oversee the day to day activities of the Classroom Central group. I am responsible for design and integration of new technologies in the classroom environment throughout the University. I’m an... Read More →

Tuesday March 13, 2018 9:00am - 4:00pm EDT

1:00pm EDT

ACCS Workshop: Maturing Service Delivery with Service Process Ownership
After deploying a new ITSM tool and establishing new processes, it’s easy to fall back to business as usual. But establishing Service Owner and Process Owner roles can help make ITSM principles relevant, mature your processes, and improve services. Audience: IT professionals in Higher Ed with operational responsibility for, or senior oversight of, core IT services and ITSM process areas; IT directors or managers

Goals & Outcomes

Understand the concepts of Service Ownership and Process Ownership
Learn how to develop role definitions
Review actual role descriptions and responsibilities
Develop action plan for developing and filling critical roles


Tuesday March 13, 2018 1:00pm - 5:00pm EDT

1:00pm EDT

CICV (IT Directors of the Council of Independent Colleges of VA) (Private)

avatar for Jackie Almond

Jackie Almond

Director, Information Technology & Resources, University of Lynchburg

Tuesday March 13, 2018 1:00pm - 5:00pm EDT

7:30pm EDT

ACCS Game Room
Bring Your Own Game (BYOG)_Come network, socialize and have some fun

Tuesday March 13, 2018 7:30pm - 11:30pm EDT
Wednesday, March 14

8:30am EDT

MARIA Board Meeting (Private)
MARIA Board Meeting (Private)


Wednesday March 14, 2018 8:30am - 10:00am EDT