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ACCS Event [clear filter]
Tuesday, March 13
 

8:00am EDT

ACCS Workshop: Building a Service Catalog for Higher Education
The IT service catalog is in many ways the front door of IT and provides a foundation for an institution’s IT service delivery capabilities. As a formal statement of services available, it is a promise that IT makes to your community. Being able to articulate, develop, and mature your services is key to delivering on that promise. Audience: IT professionals in Higher Ed, including Service Owners, Process Owners, Managers & Directors with operational responsibility for service delivery

Goals & Outcomes

Develop an understanding of the unique value of a well-managed service catalog
Understand how the service catalog can be used to address common challenges and concerns in Higher Education IT
Learn best practices in developing a service catalog for Higher Education
Review actual service catalog implementations
Come away with foundation for developing or maturing service catalog at one’s own institution

Speakers

Tuesday March 13, 2018 8:00am - 12:00pm EDT
Lee

9:00am EDT

ACCS SIG: Virginia Classroom Technologies (Private)
Virginia Classroom Technologies Discussions

Speakers
avatar for Dwayne Smith

Dwayne Smith

Assistant Director, Classroom and Learning Space Technologies, Old Dominion University
Dwayne Smith is the Senior Engineer for Classroom Central at Old Dominion University. I oversee the day to day activities of the Classroom Central group. I am responsible for design and integration of new technologies in the classroom environment throughout the University. I’m an... Read More →


Tuesday March 13, 2018 9:00am - 4:00pm EDT
Ampitheater

1:00pm EDT

ACCS Workshop: Maturing Service Delivery with Service Process Ownership
After deploying a new ITSM tool and establishing new processes, it’s easy to fall back to business as usual. But establishing Service Owner and Process Owner roles can help make ITSM principles relevant, mature your processes, and improve services. Audience: IT professionals in Higher Ed with operational responsibility for, or senior oversight of, core IT services and ITSM process areas; IT directors or managers

Goals & Outcomes

Understand the concepts of Service Ownership and Process Ownership
Learn how to develop role definitions
Review actual role descriptions and responsibilities
Develop action plan for developing and filling critical roles

Speakers

Tuesday March 13, 2018 1:00pm - 5:00pm EDT
Lee

1:00pm EDT

CICV (IT Directors of the Council of Independent Colleges of VA) (Private)
VCCS

Speakers
avatar for Jackie Almond

Jackie Almond

Director, Information Technology & Resources, University of Lynchburg


Tuesday March 13, 2018 1:00pm - 5:00pm EDT
Commodore

1:00pm EDT

Vendor Setup time in Exhibit area
Vendor access and assistance with setup

Tuesday March 13, 2018 1:00pm - 6:00pm EDT
Portsmouth V - VIII

1:00pm EDT

Vendor Setup time in Exhibit area
Vendor access and assistance with setup

Tuesday March 13, 2018 1:00pm - 6:00pm EDT
Portsmouth V - VIII

7:30pm EDT

ACCS Game Room
Bring Your Own Game (BYOG)_Come network, socialize and have some fun

Tuesday March 13, 2018 7:30pm - 11:30pm EDT
Admiral
 
Wednesday, March 14
 

8:00am EDT

Full Breakfast Buffet
Wednesday March 14, 2018 8:00am - 9:00am EDT
Portsmouth I - IV

8:00am EDT

Registration Open
Wednesday March 14, 2018 8:00am - 4:00pm EDT
Registration Desk

8:30am EDT

MARIA Board Meeting (Private)
MARIA Board Meeting (Private)

Speakers

Wednesday March 14, 2018 8:30am - 10:00am EDT
Commodore

9:00am EDT

Vendor and Exhibit Area Open
Exhibit area closed during lunch

Wednesday March 14, 2018 9:00am - 4:00pm EDT
Portsmouth V - VIII

10:15am EDT

ACCS Keynote Wednesday Billy Riggs
Billy Riggs Keynote

Speakers

Wednesday March 14, 2018 10:15am - 11:15am EDT
Portsmouth I - IV

10:15am EDT

CIO Meeting (Private)
Meeting of Institutional CIO's

Wednesday March 14, 2018 10:15am - 4:00pm EDT
Commodore

12:30pm EDT

2:30pm EDT

4:15pm EDT

CIO Panel
Wednesday March 14, 2018 4:15pm - 5:15pm EDT
Portsmouth I - IV

5:30pm EDT

ACCS Welcome Reception sponsored by Dell
ACCS Welcome Event sponsored by Dell

Wednesday March 14, 2018 5:30pm - 7:30pm EDT
Second Floor Foyer

7:30pm EDT

ACCS Game Room
Bring Your Own Game (BYOG)_Come network, socialize and have some fun

Wednesday March 14, 2018 7:30pm - 11:30pm EDT
Admiral
 
Thursday, March 15
 

8:00am EDT

Full Breakfast Buffet
43175.52083333334

Thursday March 15, 2018 8:00am - 9:00am EDT
Portsmouth I - IV

8:00am EDT

Registration Open
Thursday March 15, 2018 8:00am - 4:00pm EDT
Registration Desk

8:00am EDT

Vendor and Exhibit Area Open
Exhibit area closed during lunch

Thursday March 15, 2018 8:00am - 4:00pm EDT
Portsmouth V - VIII

10:15am EDT

ACCS Keynote: Communication Success for IT Professionals with Preston Ni
Are you an IT professional looking to enhance your communication effectiveness? Would you like to improve your people and problem solving skills? Come to this presentation and pick up some great tips on how to communicate with administrators, faculty, staff, and students.

You will learn:

4 keys to excellent people skills.
Ways to quickly establish rapport and increase cooperation.
How to communicate technical issues to non-technical customers.
3 keys to effective negotiating and problem solving.
How to communicate successfully with different personality types.

Presented by Preston Ni, Professor of Communication Studies, Fortune 500 trainer, and executive coach.

Speakers

Thursday March 15, 2018 10:15am - 11:15am EDT
Portsmouth I - IV

12:30pm EDT

1:30pm EDT

Messaging Admin Meeting (Private)
Messaging Admins discussions

Speakers

Thursday March 15, 2018 1:30pm - 2:30pm EDT
Holley III

1:30pm EDT

Messaging Admin Meeting (Private)
Messaging Admins discussions

Speakers

Thursday March 15, 2018 1:30pm - 2:30pm EDT
Holley III

2:30pm EDT

3:00pm EDT

Vendor Tear Down
Vendor Tear Down

Thursday March 15, 2018 3:00pm - 4:30pm EDT
Portsmouth V - VIII

3:00pm EDT

Vendor Tear Down
Vendor Tear Down

Thursday March 15, 2018 3:00pm - 4:30pm EDT
Portsmouth V - VIII

5:30pm EDT

ACCS Casino Night sponsored by Cisco & NetApp
ACCS Casino Night sponsored by netApp & Cisco - come join in the fun

Thursday March 15, 2018 5:30pm - 8:00pm EDT
Portsmouth I - IV

7:30pm EDT

ACCS Game Room
Bring Your Own Game (BYOG)_Come network, socialize and have some fun

Thursday March 15, 2018 7:30pm - 11:30pm EDT
Admiral
 
Friday, March 16
 

8:00am EDT

Full Breakfast Buffet
Friday March 16, 2018 8:00am - 9:00am EDT
Portsmouth I - IV

8:00am EDT

Registration Open
Friday March 16, 2018 8:00am - 10:00am EDT
Registration Desk

12:30pm EDT

Lunch
Friday March 16, 2018 12:30pm - 1:30pm EDT
Portsmouth I - IV