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Tuesday, March 13
 

8:00am

ACCS Workshop: Building a Service Catalog for Higher Education
The IT service catalog is in many ways the front door of IT and provides a foundation for an institution’s IT service delivery capabilities. As a formal statement of services available, it is a promise that IT makes to your community. Being able to articulate, develop, and mature your services is key to delivering on that promise. Audience: IT professionals in Higher Ed, including Service Owners, Process Owners, Managers & Directors with operational responsibility for service delivery

Goals & Outcomes

Develop an understanding of the unique value of a well-managed service catalog
Understand how the service catalog can be used to address common challenges and concerns in Higher Education IT
Learn best practices in developing a service catalog for Higher Education
Review actual service catalog implementations
Come away with foundation for developing or maturing service catalog at one’s own institution

Speakers

Tuesday March 13, 2018 8:00am - 12:00pm
Lee

9:00am

ACCS SIG: Virginia Classroom Technologies (Private)
Virginia Classroom Technologies Discussions

Speakers
avatar for Dwayne Smith

Dwayne Smith

Assistant Director, Classroom and Learning Space Technologies, Old Dominion University
Dwayne Smith is the Senior Engineer for Classroom Central at Old Dominion University. I oversee the day to day activities of the Classroom Central group. I am responsible for design and integration of new technologies in the classroom environment throughout the University. I’m an... Read More →


Tuesday March 13, 2018 9:00am - 4:00pm
Ampitheater

1:00pm

ACCS Workshop: Maturing Service Delivery with Service Process Ownership
After deploying a new ITSM tool and establishing new processes, it’s easy to fall back to business as usual. But establishing Service Owner and Process Owner roles can help make ITSM principles relevant, mature your processes, and improve services. Audience: IT professionals in Higher Ed with operational responsibility for, or senior oversight of, core IT services and ITSM process areas; IT directors or managers

Goals & Outcomes

Understand the concepts of Service Ownership and Process Ownership
Learn how to develop role definitions
Review actual role descriptions and responsibilities
Develop action plan for developing and filling critical roles

Speakers

Tuesday March 13, 2018 1:00pm - 5:00pm
Lee

1:00pm

CICV (IT Directors of the Council of Independent Colleges of VA) (Private)
VCCS

Speakers
avatar for Jackie Almond

Jackie Almond

Director, Information Technology & Resources, University of Lynchburg


Tuesday March 13, 2018 1:00pm - 5:00pm
Commodore

1:00pm

Vendor Setup time in Exhibit area
Vendor access and assistance with setup

Tuesday March 13, 2018 1:00pm - 6:00pm
Portsmouth V - VIII

1:00pm

Vendor Setup time in Exhibit area
Vendor access and assistance with setup

Tuesday March 13, 2018 1:00pm - 6:00pm
Portsmouth V - VIII

7:30pm

ACCS Game Room
Bring Your Own Game (BYOG)_Come network, socialize and have some fun

Tuesday March 13, 2018 7:30pm - 11:30pm
Admiral
 
Wednesday, March 14
 

8:00am

Full Breakfast Buffet
Wednesday March 14, 2018 8:00am - 9:00am
Portsmouth I - IV

8:00am

Registration Open
Wednesday March 14, 2018 8:00am - 4:00pm
Registration Desk

8:30am

MARIA Board Meeting (Private)
MARIA Board Meeting (Private)

Speakers

Wednesday March 14, 2018 8:30am - 10:00am
Commodore

9:00am

Navigating a New Frontier: Enterprise Content Management—eForms, eWorkflows and Viewing Data from a Single Pane of Glass.
Navigating a New Frontier: Enterprise Content Management—edocs, eForms, eWorkflows and Viewing Data from a Single Pane of Glass.

Enterprise Content Management (ECM)--perhaps a final frontier. These are the voyages of the SS Starship ECM Longwood. Its five year mission: to explore strange new data management capabilities; to seek out new information opportunities; to discover, create, and change business processes that have never been changed or even challenged. In short, to boldly go where no living man or woman at Longwood has ever been before.

What can the Admissions Office do with a tool like this? How is the Registrar fundamentally transforming their business processes on a daily basis from manual to the speed of light—and saving themselves hundreds of hours each month in their processes. How are Admissions and the Registrar working together to ensure that data is used to its limits and yet protected where it needs to be. And finally, how in the world is the IT Project Management office making it fun and “profitable” to change things—no matter what department you work for.
Come and join us on this journey…there definitely something in ECM for you!

Speakers
SH

Susan Hines

Longwood University
MK

Mark Kendrick

Associate VP Information Technology Services, Longwood University


Wednesday March 14, 2018 9:00am - 10:00am
Holley VII

9:00am

Removing Admin Rights in the Wild West of Higher Education
Ryan, Shane, and Steve work in different parts of VCU, but have all been involved in coming up with a solution to a significant security concern -- faculty and staff running with admin rights! Ryan was introduced to this “Wild West” environment when he took over as the Desktop Services manager for VCU’s central IT organization, Technology Services, two years ago. Steve and Shane have been dealing with it within the School of Medicine and Technology Services’ security teams for longer than that. Years ago, it was common-place for people to run as admins and that was true at VCU as well. Any attempt at removing those perceived "inherent rights" was met with hesitation or downright hostility by customers and IT staff alike. Our challenge was to come up with the proper mix of processes, procedures and tools to remove the admin rights from our customer computers. In a collaborative effort different areas of VCU were able to implement a solution that was both cost effective and efficient. As a result, VCU's computers supported by Technology Services and SOMTech are more secure and our customers are still able to accomplish their jobs without a lot of IT staff intervention and assistance.

Speakers
avatar for Shane Conner

Shane Conner

Information Security Engineer Team Lead, VCU
avatar for Ryan Davis

Ryan Davis

Manager Desktop Services, VCU
avatar for Steve Kuchta

Steve Kuchta

VCU SOM Information Security Manager, Virginia Commonwealth University


Wednesday March 14, 2018 9:00am - 10:00am
Ampitheater

9:00am

Leveraging JAMF for effective Mac enterprise management in a Higher Ed environment
The presentation will focus on how leveraging JAMF Pro allows us at U of R to easily manage our existing Mac fleet while also deploying new assets on an annual basis. The talk will also cover practical use cases of JAMF and specific examples of policies and projects that we we accomplish while using JAMF.

Speakers
SG

Sam Gibbs

Mac Support Coordinator, University of Richmond
ST

Scott Tilghman

University of Richmond


Wednesday March 14, 2018 9:00am - 10:00am
Monroe

9:00am

Tech Touch Tank: Immersive Technologies
At George Mason University, immersive learning is part of the fun at our Tech Touch Tank! Embrace your inner nerd and join Instructional Technologists Jim McLean and Michelle Verneman for a hands-on encounter with some of Mason’s resident 3D technology tools. Get your feet wet with immersive technologies and discover new ways to pump up your pedagogy with virtual reality, augmented reality, 360 video, and more!

Speakers
avatar for Jim McLean

Jim McLean

Instructional Technologist, George Mason University
Multimedia specialist focusing on emerging and immersive technology. And yes, I still shoot film.
avatar for Michelle Verneman

Michelle Verneman

Instructional Technologist, George Mason University


Wednesday March 14, 2018 9:00am - 10:00am
Madison

9:00am

The Care and Feeding of DiversITy, Equity and Inclusion: What it means in Information Technology
Even if you are not a director, manager or supervisor, there are ways in which you can enrich your leadership skills and life through diversity, equity and inclusion (DEI). This presentation is meant to introduce you to subtle (and not so subtle!) ways to introduce DEI into your work practices.

We will discuss such issues as:
• How do you write Job Descriptions that ensure the diversity, equality and inclusiveness of recruiting processes?
• Why aren’t women applying for your jobs?
• What can you do to improve your work environment to attract and retain staff?
• Why does Accessibility matter and how can it enrich your organization?
• Why do diverse teams matter?
• How can you encourage intergenerational teamwork?

We will review important tips, statistics and information from current research, as well as share our own experiences as champions of DEI.

Speakers
avatar for Lori Kressin

Lori Kressin

Coordinator of Academic Accessibility, Univ of Virginia
avatar for Joyce Landreth

Joyce Landreth

Deputy Executive Director, IT Experience and Engagement, Virginia Tech
Joyce Reish Landreth has over 30 years experience in Information Technology. She has held positions of increasing responsibility in both the private sector and academia. In her current position, she is responsible for providing strategic management, planning and direction to the Virginia... Read More →


Wednesday March 14, 2018 9:00am - 10:00am
Holley I/II

9:00am

Security SIG
Discussions relating to Current and upcoming Security issues

Speakers
avatar for Darlene Quackenbush

Darlene Quackenbush

Information Technology, James Madison University
Darlene serves as James Madison University's Information Security Officer including security program management, risk management, contingency planning and incident response. She also facilitates information technology policy development, strategic planning, audit and Commonwealth... Read More →


Wednesday March 14, 2018 9:00am - 10:00am
Holley V/VI

9:00am

Creating Your Own App for Staff Reporting
[This session will be video Recorded] UVA classroom support has 10 technicians who support nearly 200 rooms over 2 shifts. It was difficult to manage paperwork from multiple sources and compile the results into a single report that could be archived regularly to give a picture of progress over time. An app was created to do just that. We will discuss steps to create this app and share reports that have been generated.

Speakers
PG

Preston Godfrey

Classroom AV Technician, University of Virginia
avatar for Jeremy Parker

Jeremy Parker

AV Programmer, UVA


Wednesday March 14, 2018 9:00am - 10:00am
Jefferson

9:00am

Fulfilling Your Technology Strategic Initiatives
Higher education has entered a period of rapid change, driven in part by technology. As technology evolves, colleges and universities are forcing to re-evaluate how they operate, from changing funding models to increased focus on digital learning. How can schools keep up? In this session, Rajiv Shenoy will discuss how technology is changing higher education, where it is headed and what IT staff can do to better prepare for the constant evolution that drives the entire campus experience.

Speakers
RS

Rajiv Shenoy

Chief Technology Officer, Apogee


Wednesday March 14, 2018 9:00am - 10:00am
Holley IV

9:00am

Vendor and Exhibit Area Open
Exhibit area closed during lunch

Wednesday March 14, 2018 9:00am - 4:00pm
Portsmouth V - VIII

10:15am

ACCS Keynote Wednesday Billy Riggs
Billy Riggs Keynote

Speakers

Wednesday March 14, 2018 10:15am - 11:15am
Portsmouth I - IV

10:15am

CIO Meeting (Private)
Meeting of Institutional CIO's

Wednesday March 14, 2018 10:15am - 4:00pm
Commodore

11:30am

Empowering SU Service Workers with Mobile Technology
Shenandoah is committed to providing it’s faculty, staff, and students with the tools they need to succeed, and the frontline workers in the physical plant were no exception to that rule. Giving the service staff mobile technology tools has allowed them to be more productive and efficient in completing work orders, communicating urgent needs, and collaborating with their coworkers.
The introduction of these tools has not only enriched the work environment, but also their lives outside the university, thus leading to a happier work-life balance. Staff were encouraged to take the devices home with them and use for their own endeavours, and the results may surprise you!
This session will cover the multi phased approach of the distribution of mobile devices to the members of the maintenance staff and custodial workers. Impact on usage of technology services and increased job efficiency will be discussed.

Speakers
avatar for Devon Taylor

Devon Taylor

Assistant Director, Technology Support Services, Shenandoah University
CW

Chris Williams

South University


Wednesday March 14, 2018 11:30am - 12:30pm
Madison

11:30am

Zoom Video Conferencing at Virginia Western Community College
Virginia Western Community College has recently moved all synchronous learning courses over to Zoom video conferencing. Join us as we discuss the transition from a hardware to software based solution, audio and video hardware selection, and the faculty/staff response.

Speakers
avatar for Joe Bear

Joe Bear

Lead Media Geek, Virginia Western Community College
Originally an aspiring lighting designer, Joe came to us from Longwood University where he received his BFA in Theatre Design and Technology. After deciding he would rather make a career out of watching TV, Joe quickly made the move over to audiovisuals. Joe is the Lead Media Geek... Read More →


Wednesday March 14, 2018 11:30am - 12:30pm
Monroe

11:30am

Data Integration and Analysis SIG
This is a newly developed SIG, please come by and talk about issues related to integrating SIS, HR and any other data with user systems.

Speakers

Wednesday March 14, 2018 11:30am - 12:30pm
Holley VII

11:30am

Migrating from Ellucian Colleague on Bare Metal to AWS Hosted Environment in 9 months.
Learn about the challenges, preparations, obstacles, and lessons learned during a migration of an Ellucian ERP from the local datacenter to the AHS Cloud hosted environment in only 9 months.

Speakers
PG

Peter Glanville

Enterprise Infrastructure Manager, Norfolk State University


Wednesday March 14, 2018 11:30am - 12:30pm
Ampitheater

11:30am

An ITIL Mind
In Higher Ed, having a framework of best practices for service delivery is critical. In this Birds of a Feather, we will be discussing integrating ITIL best practices into your organization. Come prepared to talk about success stories and challenges your organization faces with integrating integrating ITIL Best Practices. You may be in an institution that currently does not have a best practice framework currently, this will be a good opportunity to see how your peer institutions are leveraging ITIL to streamline their business processes and in turn add value to their customer base.

Speakers
avatar for Thom Mattauch

Thom Mattauch

ITSM Program Manager, VCU
I work as the ITSM Program Manager at VCU and have a passion for IT Service Management. I am an ITIL Expert as well as having certification in LeanIT, ISM, and BRM. Outside of being an ITSM geek, I love to travel, am an avid fisherman, and love to spend time on either my boat or... Read More →


Wednesday March 14, 2018 11:30am - 12:30pm
Jefferson

11:30am

Unified Communications SIG
All things communications!

Speakers
avatar for Rick Lovelace

Rick Lovelace

Assistant Director, Data and Communications, Old Dominion University


Wednesday March 14, 2018 11:30am - 12:30pm
Holley I/II

11:30am

My Phish is bigger than your Phish
Has your university or college been "caught" in a phishing scam? How do you train your customers to not take the "bait"? What strategies are being used to prevent users from being "lured" into providing PII, passwords, usernames, etc.? Join us in a panel discussion where we share "phishing catch and release tales" that we can all learn from....

Speakers
BB

Brenda Bowling

Virginia Community College System


Wednesday March 14, 2018 11:30am - 12:30pm
Lee

11:30am

Bring new levels of visibility to your data center. Every packet, every flow, every speed.
Are you aware of every data packet that flows through your network? With Cisco Tetration Analytics, we provide a time machine for your data center. Through application dependency mapping, we offer visibility and granularity into any packet, at any time, on any network. You are able to consolidate your data center and migrate to the cloud by confining resources that have been stranded. Unlike other analytic measurements, we enforce security policies at the application layer. We use machine-learning techniques, behavior analysis and algorithmic approaches to implement a zero-trust security model with white list policy. Let Cisco Tetration Analytics help you understand the what, when, where, and why of your data packet flows.

Speakers
TL

Troy Levin

Technical Solutions Architect, Cisco


Wednesday March 14, 2018 11:30am - 12:30pm
Holley IV

12:30pm

1:30pm

Cloud Security Best Practices For the Enterprise
Lessons learned from “doing it the right way” in the Cloud. We all know cyber-security is a hot-button topic these days, and every company, small or large, is asking the question on how can they ensure they are protecting their assets in "the Cloud." This talk will step attendees through various security related best practices with regards to cloud vendors such as Amazon AWS, Google Kubernetes and Microsoft Azure.

Speakers

Wednesday March 14, 2018 1:30pm - 2:30pm
Jefferson

1:30pm

For-profit Undergraduate Graduate and Retention Rate Learning Relationships
There is a need to change the perception of the quality of online learning from for-profit universities. Government regulators have become concerned with the retention and graduation rates of perceived unqualified students who choose for-profit universities and the online learning delivery option. There is no standard set of criteria that will measure the effectiveness of education these learning modalities provide. Most studies exam student behavior, preference, or performance and do not compare modality of learning. In order to understand if a correlational relationship exists an Exploratory Data Analysis (EDA) was conducted to determine the relationship between learning modality and graduation and retention rates using for-profit universities as selection criteria. This approach tested whether the known hypotheses are consistent with the researcher’s understanding of the perception that the modality of learning influences retention and graduation rates at for-profit universities independent of other elements of the online learning process. The theoretical framework that was used for this study is self-directed learning (SDL).

Speakers
avatar for Dr. Sherdenia Stewart

Dr. Sherdenia Stewart

IS&T Program Director, South University
Dr. Stewart earned her PhD in Information Technology with a specialization in Education from Capella University. She is a graduate of Webster University with a MA in Educational Technology and University of South Carolina with a BS in Technology Support and Training Management. Dr... Read More →


Wednesday March 14, 2018 1:30pm - 2:30pm
Holley I/II

1:30pm

The VCU Approach to Support A/V in Classrooms
[This session will be video Recorded] Our presentation will highlight VCU’s approach to managing audio-visual equipment in classrooms. We will discuss the types of technology we support, the breadth of our support (number of rooms, buildings, etc), types of customers (hospital staff vs faculty), and our approach to those various factors. We will also cover our proactive approach to classroom issues and the technology we are leveraging to automate reports and notifications for system issues. We will dive into our responsive approach to classroom issues and how we utilize technology to remotely support classrooms. We will also conduct a small cost comparison analysis between student's costs and support costs to demonstrate how we justify our level of support. Lastly, we will discuss the lessons we have learned during our last 5 years.

Speakers
JB

Jonathan Blake

Virginia Commonwealth University
avatar for Jesse Castellani

Jesse Castellani

Junior Risk Analyst, VCU
avatar for Mariusz Ostasz

Mariusz Ostasz

AV Programmer, Virginia Commonwealth University
AV programming, Crestron, standards,
avatar for Jared Parker

Jared Parker

Classroom Technology Support Manager, Virginia Commonwealth University


Wednesday March 14, 2018 1:30pm - 2:30pm
Madison

1:30pm

IT Leadership
Session on IT leadersip with a professional develpment spin for aspiring future CIO's. Examiniation of successful skill sets candidates need to develop to be successful in technology leadership roles.

Speakers
RL

Robert Leitgeb

Chief Information Officer, Virginia Wesleyan University


Wednesday March 14, 2018 1:30pm - 2:30pm
Monroe

1:30pm

What hiring student-employees can “buy you”: Improving student workforce through recruitment and training
Adjusting hiring practices and implementing a training regimen for student-employees can benefit in many ways, including a better understanding of the job, improved problem-solving, stronger knowledge retention and an increase in one’s confidence. By implementing changes to our student hiring model this year we have already seen a pay-off in the short term of improved customer service as well as a marked retention in our student work force. In this compelling discussion, we will share with you:

• Previous Hiring Practices and What Was Changed
• Updating Recruiting/Interviewing Processes and Why It’s Important
• How To Attract Diversity Among Candidates
• Adjusting Training to Reflect a New Hiring Model

We will detail how our recruiting/hiring/training has changed from years past to the current approach, and why it is ultimately beneficial towards our department, the University and the support that we provide to users in general.

Speakers

Wednesday March 14, 2018 1:30pm - 2:30pm
Holley IV

1:30pm

Name it, tame it, frame it - communicating multi-faceted information to people who are barely paying attention.
In IT, we have a lot to tell people, and many different audiences who will each be impacted in different ways by our service updates. And let's face it...they're not listening very well! Simplifying the messages and finding ways to meet your audiences where they are can help.

Speakers
avatar for Angela Correa-Becker

Angela Correa-Becker

Communication Director, Virginia Tech
Communications strategy, IT news & information, client relationships, media relations, customer service, making things easy for average folks to understand. SIG chair for Marketing & Communications.


Wednesday March 14, 2018 1:30pm - 2:30pm
Lee

1:30pm

Ten Years After : the VDI Odyssey
Virginia Western Community College (VWCC) started experimenting with the (then) new area of Virtual Desktop Infrastructure (VDI) approximately ten years ago after being awarded a grant which helped with the purchase of a Storage Area Network (SAN) system. Initial efforts were encouraging and a couple of dozen thin clients were deployed in selected areas to gauge user acceptance and to experiment with the configuration of VMware View on available servers servers and storage back-end infrastructure. Today that has grown to an installation with over 800 thin clients in 34 pools, more or less equally divided in instructional support covering the learning resources and testing centers in the library, registration rooms, financial aid kiosks and a dozen computer labs, some available from off-campus, and in administrative areas serving critical functions with secure two-factor authenticated access from both on and off-campus locations. The back-end has now grown to eight host servers with a 160 TB data store with the older SAN serving as secondary storage. We will share this journey with you and discuss the trials and tribulations we went through to get to where we are today.

Speakers
avatar for Shivaji Samanta

Shivaji Samanta

Director of Educational & Information Technologies/CIO, Virginia Western Community College


Wednesday March 14, 2018 1:30pm - 2:30pm
Holley V/VI

1:30pm

Project Management SIG
Discussions relating to Project Management and Best Practices

Speakers
avatar for Kevin Duvall

Kevin Duvall

Senior Technology Assistant, University of Virginia


Wednesday March 14, 2018 1:30pm - 3:30pm
Ampitheater

2:30pm

3:00pm

Chart Your Course Through the Murky Seas of eMeeting Options
We all love a good adventure, but what if your crew isn’t all sailing on the same ship or your team isn’t hiking the same trail? What if your group has one destination but has to navigate different paths to get there? How do you equip your various expeditions so that everyone gets to the journey's end, even without you there to guide them?

Nowadays it’s not a matter of IF you meet online – the question is HOW. With so many meeting tools available, how do you choose? Some tools excel at file or application sharing, while others offer easy access and quick launching. Sometimes you simply want to highlight a resource and discuss while other times sharing and annotation are key.

Have you ever tried to share video in a web conference, only to find out the audio won’t work?! Have you tried to have a large meeting, only to discover your number of attendees is limited? We have! In this casual session we’ll navigate the possibilities of several tools and scenarios you might encounter and how we came up with solutions. We’ll also share our stumbles along the way and demonstrate how the tools work from different perspectives.

Speakers
SP

Susan Picard

Coordinator, Technology Development, Northern Virginia Community College
TP

Tom Pyron

Computer Operations Manager, Northern Virginia Community College
avatar for Alice Robertson

Alice Robertson

Student Technology Support Specialist, Northern Virginia Community College
Amy (Alice) Robertson is a Student Technology Support Specialist in the NOVA Online IT Department at Northern Virginia Community College.


Wednesday March 14, 2018 3:00pm - 4:00pm
Holley IV

3:00pm

"So this is Fun and Games?"
Presentation on the role of IT within Collegiate Athletics. This discussion will give on overview from VT and UVA on the technology behind the scene, security concerns, networking and collaboration with others groups across campus. We will discuss our various sports and venues and what how we might better collaborate with the general University community.

Speakers
GK

Gary Kriebel

University of Virginia
TR

Tommy Regan

Sr. Director of IT, Virginia Tech


Wednesday March 14, 2018 3:00pm - 4:00pm
Lee

3:00pm

Trials and Tribulations in Active Directory Security
Microsoft Active Directory is a major infrastructure component of many organizations. While Active Directory is a great tool that enables enterprise IT to manage its environment, it is also one of the most targeted platforms by attackers and penetration testers. This session will follow the journey of one institution in better protecting its Active Directory environment, discuss certain measures and techniques that can be used to protect Active Directory, and share some of the results in the implementation of these measures and techniques. The audience will walk away with the understanding of a few common attack techniques targeting Active Directory and windows platforms, countermeasures that should be implemented in their environment to defend against such attacks, and the "gotchas" of some of these implementations.

Speakers
DH

Dan Han

CISO, Virginia Commonwealth University
Dan is the Chief Information Security Officer for the Virginia Commonwealth University. He has over 15 years of experience working in various roles in IT, and focused on information security management in the higher education and healthcare sector for the past 11 years. Dan specializes... Read More →


Wednesday March 14, 2018 3:00pm - 4:00pm
Holley V/VI

3:00pm

Administering Windows Desktops with PowerShell
Want to learn how to administer your fleet of Windows desktops from the command line? Ever wondered if there’s a better alternative to GUI administration tools? Microsoft Windows PowerShell provides insight into your environment as well as tools to make changes quickly and accurately. Bring your laptop and follow along as we cover topics from PowerShell basics to remoting and Active Directory integration.

The complete presentation slideshow can be viewed (and commented on!) at:
https://docs.google.com/presentation/d/146lsY-G2gh-6uhpYj-Df0EfhCT_AvfxLgF8aUtGdIH4/edit?usp=sharing

Speakers
AR

Aaron Reece

Information Technology Specialist, Virginia Tech
IT "Soft Skills" (culture, communication, documentation, etc.)Virtual Desktop Infrastructure (VDI)PowerShellBigFix and endpoint managementMusic - Oboes and Harpsichords


Wednesday March 14, 2018 3:00pm - 4:00pm
Holley VII

3:00pm

Prepare Information Service Fall Rush Using a Collaborative Training Approach
At a large public university in Virginia, its information center (IC) provides information technology support to faculty, students, staff, and alumni. Data shows that each fall the IC experiences a hike in support requests, which can be three to five times of its average request amount. Thus, the 11 days starting from student moving-in day to the end of the first week are referred as fall rush. In addition to the high service request volume, the fall rush is also featured in focused yet diverse service request topics, ranging from resetting password to network and wireless to cable TV to guest account management to two-factor authentication and other topics. To prepare both new and existing employees for the fall rush, a collaborative training approach was adopted by the training team to plan and implement the fall rush training. In this session, the presenters will share how they collaborated with the IC supervisors and employees in identifying training topics, redesigning training materials, and preparing presenters. They will also share the newly designed fall rush training course site, the end of training survey results, and plans for future improvement. IC trainers and administrators may find information shared in this session useful.

Speakers
DH

Deyu Hu

Associate Director, Research and Training, Virginia Tech
Dr. Deyu Hu holds a Ph.D. in Instructional Design and Technology. She is now the Associate Director of Training and Research in IT Experience and Engagement at Virginia Tech.
avatar for Teresa Snavely

Teresa Snavely

Assistant Director of Training and Development, Virginia Tech
I have worked with the Division of IT for 12 years in various roles with IT Support.Several years ago, the Division of IT created a new department dedicated to Customer and employee experience and engagement; IT Experience & Engagement. I have the pleasure of being part of the unit... Read More →


Wednesday March 14, 2018 3:00pm - 4:00pm
Monroe

3:00pm

Program and Project Management for AV Integration in Higher Ed
This presentation will review the process of constructing a modern project management program for AV integration in higher education focusing on our current project portfolio and collaborative project management software solution, Smartsheet. As part of the discussion we will demonstrate custom AV project related documents such as scope of work, construction and AV vendor protocols, risk/issue registers, and staging/commissioning checklists used to aid in ensuring program goals are met, improve organizational performance, as well as maximize project success and overall customer satisfaction.

Speakers
DB

Drew Barker

Program Manager, Virginia Commonwealth University


Wednesday March 14, 2018 3:00pm - 4:00pm
Holley I/II

3:00pm

Strategic Forecasting: Methods for Facing Wrenching Change
"I didn't see that coming" or "I was totally surprised by 'X'". The question from this is, "Why didn't you see it since the signals were there all along?"
By learning new methods to observe more than one future, professionals will have fewer instances of surprise and will have more control over one's professional and personal lives.Participants will be given tools to think differently about change, how to anticipate more signals, and be better prepared to adapt.

Speakers
avatar for Tim Murphy

Tim Murphy

Director, Classroom & Lab Technologies, George Mason University
Dr. Tim Murphy is the Director of Classroom and Lab Technologies (CaLT). His responsibilities include leadership for all classroom AVIT technology support on 3 campuses. He was part of a team that completed the IT strategic plan that is projected out through 2020. In 2007, he was... Read More →


Wednesday March 14, 2018 3:00pm - 4:00pm
Madison

3:00pm

Hey, You. Get off of my cloud…: Network Security - Who’s on your network, and just what are they doing there?
Come join us for a look at how people can get on your network and the types of things they can do once there. Take a look with us at all the ways devices can make it onto your network, whether intentional or accidental, and some of the technologies that can be used to mitigate the activities they may try to engage in. From the edge to the core, a proper security posture and implementation of technology can protect your environment’s most critical resource…..the DATA


Speakers
avatar for Jack Daniel

Jack Daniel

Pro Services Engineer, Data Network Solutions


Wednesday March 14, 2018 3:00pm - 4:00pm
Jefferson

4:15pm

CIO Panel
Wednesday March 14, 2018 4:15pm - 5:15pm
Portsmouth I - IV

5:30pm

ACCS Welcome Reception sponsored by Dell
ACCS Welcome Event sponsored by Dell

Wednesday March 14, 2018 5:30pm - 7:30pm
Second Floor Foyer

7:30pm

ACCS Game Room
Bring Your Own Game (BYOG)_Come network, socialize and have some fun

Wednesday March 14, 2018 7:30pm - 11:30pm
Admiral
 
Thursday, March 15
 

8:00am

Full Breakfast Buffet
43175.52083333334

Thursday March 15, 2018 8:00am - 9:00am
Portsmouth I - IV

8:00am

Registration Open
Thursday March 15, 2018 8:00am - 4:00pm
Registration Desk

8:00am

Vendor and Exhibit Area Open
Exhibit area closed during lunch

Thursday March 15, 2018 8:00am - 4:00pm
Portsmouth V - VIII

9:00am

Collaborating on an Operational Level in IT - Birds of a Feather
At VCU Technology Services, we have many different groups all working at the same time to support our customers. Unfortunately with all the moving pieces and parts, communication and goals can get confusing at times. In most cases, we have found that taking the time to collaborate internally has been the best method to ensuring our customers get the proper support needed. Working together is better than working in our own silos and we want to share our lessons learned and hear how others are communicating to accomplish their goals in higher education.

Speakers
avatar for Shane Conner

Shane Conner

Information Security Engineer Team Lead, VCU
avatar for Isac Crouch

Isac Crouch

Network Analyst, Virginia Commonwealth University
avatar for Ryan Davis

Ryan Davis

Manager Desktop Services, VCU


Thursday March 15, 2018 9:00am - 10:00am
Monroe

9:00am

Requirements and Resources - A Hands-on Approach
IT often works in silos with limited resources, tight deadlines, and unspoken and undocumented requirements. Join us at this session as we weave a hands on LEGO building block activity through the presentation to help better articulate why we need to document and communicate requirements, plan our resources, and break down our IT silos. You'll leave the session with a quick, fun activity that you can bring back and use in your organization to help bring everyone to a common ground.

Speakers
TH

Tracy Holt

Manager, Service Design, George Mason University
Tracy Holt is currently the manager of Service Design at Mason. Tracy leads projects related to the implementation of new services that integrate with Office365 and/or Mason's central authentication services.
avatar for John Prette

John Prette

Sr. IT Portfolio and Project Manager, George Mason University
John Prette is a business and technology leader with over 25 years of IT experience in IT Governance, Portfolio Management, Project Management, Business Analysis, Communications, process development, and software development. As the Senior IT Portfolio and Project Manager in George... Read More →


Thursday March 15, 2018 9:00am - 10:00am
Admiral

9:00am

A Tale of Two Cities: Identity & Access Management Implementations at UVA and VCU
Come to this panel presentation to learn about the Identity and Access Management (IAM) projects that are actively underway at UVA and VCU. Hear the stories from two Universities that both resulted in the selection of Fischer International for an IAM solution. Panelists from UVA and VCU will share their approaches to vendor evaluation, their unique project implementation goals and the associated rationale/drivers for their current implementation approaches and timelines. Get the inside scoop (the best of times, the worst of times) on how each project is progressing and the lessons being learned along the way!

Speakers
avatar for Mark Cox

Mark Cox

Program Director, Identity & Access Management, University of Virginia
avatar for Dana German

Dana German

Deputy CIO, University of Virginia
MP

Mayura Patel

Information Security - Deputy Director, VCU


Thursday March 15, 2018 9:00am - 10:00am
Holley V/VI

9:00am

Digital Signage: the basics and why getting right in the beginning is so important
Learn what’s most important and why. We’ll discuss the basic elements of digital signage that are a must for the small campus, and we’ll discuss some aspects that just don’t really matter in the small campus environment. We’ll also examine of few hazards for planning and work through some essentials from maintaining a digital signage network such as signal distribution, as well as some features like target casting, content strategy, content automation, and the roll of social media in digital signage at colleges and universities.


Speakers
avatar for Alicia Shires

Alicia Shires

Sr. Classroom Technology Analyst, Washington & Lee University
Alicia Shires holds an M.A. in education from Virginia Tech where her major was curriculum and instruction with an emphasis on instructional technology. Working at Washington and Lee University for 10 years now, Alicia supports the technology in classrooms and meeting spaces and oversees... Read More →


Thursday March 15, 2018 9:00am - 10:00am
Holley IV

9:00am

Cloud Data Management
Rubrik Cloud Data Management is a software-defined platform that unifies backup, instant recovery, replication, search, analytics, archival, compliance, and copy data management in one secure fabric across the data center and cloud. Attend this session to hear live from one of our customers and your peer about how this platform has impacted their business.

Speakers
PO

Patrick Outlaw

Sr. Systems Architect and Engineering Manager, SLAIT Consulting


Thursday March 15, 2018 9:00am - 10:00am
Holley I/II

9:00am

Improving user experience through AV programming
[This session will be video Recorded] How VCU Media Support improves classroom systems reliability, minimizes down time, and streamlines maintenance. All with help of Crestron Fusion and AV programming.

I'll share some interesting ideas on the subject, show our interface from both users and technicians point of view. "

Speakers
avatar for Mariusz Ostasz

Mariusz Ostasz

AV Programmer, Virginia Commonwealth University
AV programming, Crestron, standards,


Thursday March 15, 2018 9:00am - 10:00am
Jefferson

9:00am

Introducing In-House Training to the Service Desk
The only constant is change and that applies to the service desk world! How do you keep up!?! Virtual training is an essential tool in our Service Desk toolbox. This presentation will cover how to get started in the world of video training; answering the big questions of who, what, when, where and why video training is critical in today’s service desk environment. Who should take on the instruction? What should the topics be? When is the opportune time to switch to a virtual training environment? Where can we best utilize virtual training? Why switch to virtual from classroom style learning? Also offered will be tips and tricks for creating the best possible virtual trainings.

Speakers
avatar for Crystal Rejonis

Crystal Rejonis

Help Services Coordinator, University of Virginia


Thursday March 15, 2018 9:00am - 10:00am
Ampitheater

9:00am

Knowledge Management SIG
Discussions relating to the implementation, management and upkeep of current knowledgebase information for the institution.

Speakers
JB

Jimmy Buckingham

Customer Service Coordinator, Christopher Newport University
I am the lead Customer Service Desk technician and Customer Service Coordinator at Christopher University. Additionally, I am the Knowledgebase Manager for CNU.


Thursday March 15, 2018 9:00am - 10:00am
Madison

9:00am

Lessons From the Front Lines
Cyber security attackers become more innovative each year with threat activities progressing on a global scale. Coverage of cyber attacks by major media outlets continues to rise year after year, and 2017 seems to have done nothing to buck that trend.

In the last 12 months, we’ve seen reports of compromises at government entities, cable companies, automobile manufacturers, law firms, insurers, delivery companies, and more. Looking back at these headlines leaves us asking two questions above all: What didn’t work in cyber defense in 2017 and what can be done to be better prepared for future attacks?

We will address those questions and many others during our presentation, “Lessons from the Front Lines,” presented by Jeff Laskowski, Mandiant Senior Manager. We will share information about:

• The more disruptive opportunistic attacks in 2017
• More advanced and increasingly frequent attacks being carried out by nation-states

It wouldn’t be a proper discussion if we didn’t also cover the lessons learned from these successful attacks so that organizations will be better prepared in the future.

Speakers
JL

Jeff Laskowski

Senior Manager, Mandiant


Thursday March 15, 2018 9:00am - 10:00am
Holley VII

9:00am

Simplify your Navigation to the Cloud – VMware Cloud on AWS
VMware Cloud on AWS is an on-demand service that lets you run VMware vSphere-based applications on next generation AWS infrastructure. This is ideal for simplifying the migration of applications to the public cloud, VMware Cloud on AWS brings VMware’s Software-Defined Data Center (SDDC) to the AWS Cloud, which lets you move, run, and protect production applications at scale across operationally consistent VMware vSphere®-based private, public, and hybrid cloud environments. With VMware Cloud on AWS, you use the same VMware tools including vSphere, and vCenter on-premises or in the AWS Cloud without having to purchase any new or custom hardware, rewrite applications, or modify your operating model.
As an AWS Advanced Consulting Partner and VMware Premier Solution Partner Presidio was one of ten organizations in the US to participate in the VMware Cloud (VMC) on AWS Early Access Program beginning summer 2017. Please join us as we share the benefits of this unique partnership and show you how you can simplify your navigation to the cloud.
As an AWS Advanced Consulting Partner and VMware Premier Solution Partner Presidio was one of ten organizations in the US to participate in the VMware Cloud (VMC) on AWS Early Access Program beginning summer 2017.

Speakers
BM

Bob Michie

Manager, Public Sector Practice, Presidio
BS

Bert Short

Director of Cloud and Business Technologies, Presidio
RV

Ram Viswanathan

Mid Atlantic Field Marketing Rep, Presidio


Thursday March 15, 2018 9:00am - 10:00am
Lee

10:15am

ACCS Keynote: Communication Success for IT Professionals with Preston Ni
Are you an IT professional looking to enhance your communication effectiveness? Would you like to improve your people and problem solving skills? Come to this presentation and pick up some great tips on how to communicate with administrators, faculty, staff, and students.

You will learn:

4 keys to excellent people skills.
Ways to quickly establish rapport and increase cooperation.
How to communicate technical issues to non-technical customers.
3 keys to effective negotiating and problem solving.
How to communicate successfully with different personality types.

Presented by Preston Ni, Professor of Communication Studies, Fortune 500 trainer, and executive coach.

Speakers

Thursday March 15, 2018 10:15am - 11:15am
Portsmouth I - IV

11:30am

Marketing and Communications SIG
Discussions relating to Marketing and Communications within Institutions

Speakers
avatar for Angela Correa-Becker

Angela Correa-Becker

Communication Director, Virginia Tech
Communications strategy, IT news & information, client relationships, media relations, customer service, making things easy for average folks to understand. SIG chair for Marketing & Communications.


Thursday March 15, 2018 11:30am - 12:30pm
Jefferson

11:30am

Thinking Inside the BOX-A Move to Cloud Storage
With the always growing need for more end user storage, Bridgewater College struggled with providing its constituents with adequate local storage access that was both secure and device agnostic. Once deciding to move away from on premise storage appliances, Bridgewater College transitioned all its user data storage to a cloud based service, Box. In this session, we’ll discuss the driving forces of this move, project concepts and implementation strategies as well as why thinking inside the BOX was beneficial to the overall impact on our diverse user base.

Speakers
JC

Jordan Curran

Systems Engineer, Bridgewater College
Server spin up and maintenance. Exchange and google management. User account security, creation and management.
avatar for Marcelo Flores

Marcelo Flores

Systems Adminstrator, Bridgewater College
avatar for Emily  Goodwin

Emily Goodwin

Instructional Designer, Bridgewater College


Thursday March 15, 2018 11:30am - 12:30pm
Ampitheater

11:30am

Active Learning Technologies to Engage Students
Generally, college courses emphasize teaching and learning by focusing on knowledge and comprehension; this most often places students in a passive role regarding their learning. Active learning strives to build on the analysis, synthesis, and evaluation levels of learning. Less emphasis is placed on information transmission and greater importance is placed on developing skills, attitudes, and values. Technology offers greater flexibility and options to engage students in the learning process; students assume responsibility for acquiring the knowledge necessary to respond creatively, evaluate outcomes, and complete assignments.

Research has shown that Active Learning activities keep students focused, which in turn will help them learn and retain longer than when the same content is presented in other instructional formats. Cooperative activities help students understand content better because they are more actively engaged when they are working or discussing course content together. Brookfield and Preskill (2005) reported that incorporating small group activities into their classes created much greater conceptual understanding, more complex critical-thinking skills, better class attendance, and greater confidence. This session will discuss the elements of active learning and offer examples of how technology can encourage more engagement in online, face-to-face and blended classes.

Brookfield & Preskill (2005). Discussion as a way of teaching: Tools and techniques for democratic classrooms (2nd ed.). San Francisco, CA: Jossey-Bass.

Speakers
avatar for Elaine Reeder

Elaine Reeder

Learning Specialist, Virginia Commonwealth University


Thursday March 15, 2018 11:30am - 12:30pm
Holley V/VI

11:30am

AV Standards and Options: Stable Systems by Design
[This session will be video Recorded] It may feel like creating standards for rooms limits your options, but planned options bolster your systems with stability AND flexibility. I will cover industry standards for video and audio, and suggest standards and options that are used at UVA.

Speakers
avatar for Jeremy Parker

Jeremy Parker

AV Programmer, UVA


Thursday March 15, 2018 11:30am - 12:30pm
Lee

11:30am

Providing IT Support to Public Safety Departments
Have you ever supported a Public Safety Department in an academic environment? If not, have you ever been interested in what a University Police Department's technological needs are? Topics and discussions of this BoF will include out-of-the-norm IT needs such as dashboard cameras, Body Worn Cameras (BWCs), License Plate Recognition (LPR) Software, Law Enforcement Records Management System (RMS), Intergraph Computer-Aided Dispatch (iCAD) system and the Criminal Justice Information Services (CJIS) security standards that govern their use.

Speakers
DH

Dan Han

CISO, Virginia Commonwealth University
Dan is the Chief Information Security Officer for the Virginia Commonwealth University. He has over 15 years of experience working in various roles in IT, and focused on information security management in the higher education and healthcare sector for the past 11 years. Dan specializes... Read More →
avatar for Amber Shaffer

Amber Shaffer

Desktop Support and Application Analyst, VCU


Thursday March 15, 2018 11:30am - 12:30pm
Holley VII

11:30am

Tracking and Recovering Moving Assets
In 2009, Shenandoah University implemented the iMLearning initiative, a two to one technology program that has proven to be very successful and very popular with students and their families. Over the nine years of iMLearning’s existence, more than 22,000 devices have been issued to students, faculty and staff.

An important piece of this story is that the equipment is leased for eight semesters and students take these devices with them when they leave campus for all breaks. These assets are constantly in motion. A consistent issue has been asset recovery when students fail to meet the requirements of the equipment lease.

After multiple attempts and mixed success, with JAMF Pro, Shenandoah University has had much improved and more immediate success at asset recovery and resolution. The presentation will explore where iMLearning began and how it has progressed in the nine years of its existence as well as the financial implications of the improved process.

Speakers
avatar for Tom Anderson

Tom Anderson

Support Resource Supervisor, Shenandoah University
avatar for Don Silvius

Don Silvius

Mobile Learning Support Specialist, Shenandoah University
Don Silvius came to Shenandoah University in 2006 as the Laptop Support Specialist after spending seventeen years in the software world. With the beginning of the iMLearning Program in 2009, he also took on the role of manager of the Help Desk. In 2011, Don moved into the role of... Read More →


Thursday March 15, 2018 11:30am - 12:30pm
Holley I/II

11:30am

3D Printing SIG
Discussion relating to 3D printing technologies and best utilization

Speakers

Thursday March 15, 2018 11:30am - 12:30pm
Monroe

11:30am

A new era of networking for Higher Education. The Network. Intuitive. Powered by intent. Informed by context.
Empower students and educators to explore new forms of education with a network that is constantly learning. Constantly adapting. Constantly protecting. Cisco Digital Network Architecture (DNA) makes network management more simple, automated, open and intelligent so you can personalize learning while enhancing your efficiency and security. Gain real-time analytics and deliver personalized experiences to students, faculty, and visitors. Save time and reduce complexity through policy-based automation across your campuses. Use your campus network to identify threats, even in encrypted traffic, and rapidly contain them. Provide faster service delivery, at lower costs, on physical and virtual platforms across distributed campus locations. Choose routing, switching, and wireless products designed for DNA. This is a new era of networking. The Network. Intuitive.

Speakers
MP

Michael Perry

Enterprise Networking Specialist, Cisco


Thursday March 15, 2018 11:30am - 12:30pm
Madison

11:30am

Apple Security and Privacy Update for Higher Education
Please join Apple Inc. for an update on the latest news about security and privacy as it relates to higher education IT. An Apple security engineer will be visiting Virginia to deliver a presentation covering the following topics, and more!
* What’s new in security and privacy for macOS High Sierra and iOS 11
* Learn about the new Secure Boot settings in macOS and what this means for imaging, and booting into Windows 10
* Do you need antivirus software on a Mac or iOS device?
* Learn about the new Face ID authentication in the iPhone X
* Find out the latest info about speculative execution vulnerability remediation on Apple devices, such as for Meltdown/Spectre.
* Learn about the latest in hard drive encryption and data protection
* Find out the latest info about network security, such as changes to TLS support for Apple devices

Speakers
AP

Apple Presenter

Sr. Systems Engineer, Apple Inc.


Thursday March 15, 2018 11:30am - 12:30pm
Admiral

11:30am

Innovative Technology Solutions for Higher Education
Today’s Higher Education institutions are faced with numerous technology challenges and opportunities. Preparing students for today’s workplace, building innovative learning spaces, introducing new learning technologies, data and learning analytics, Virtual Reality and IoT are just a few of the many topics that institutions are seeking collaborative partnerships to help strategize solutions with. Through examination of case study examples and other success stories, hear about thought leading initiatives at campuses across the country that are helping lead innovation for Higher Education.

Speakers
JW

Jeanne Weber

Higher Education Strategist, Dell EMC | Vertical Practice, Dell


Thursday March 15, 2018 11:30am - 12:30pm
Holley IV

12:30pm

1:30pm

Messaging Admin Meeting (Private)
Messaging Admins discussions

Speakers

Thursday March 15, 2018 1:30pm - 2:30pm
Holley III

1:30pm

Messaging Admin Meeting (Private)
Messaging Admins discussions

Speakers

Thursday March 15, 2018 1:30pm - 2:30pm
Holley III

1:30pm

VCU’s Journey to Modern Video Content Management
This presentation will cover VCU’s Journey to adopting Kaltura as the platform of choice for video content management and delivery, and the challenges involved with moving to an off-premise solution. We will include a brief overview of how we’ve integrated video into the LMS and what we’re exploring for the future of lecture capture and implementation of new features and enhancements.

Speakers
EH

Eric Harvey

Senior Manager, Learning Systems, Virginia Commonwealth University
avatar for JaBari Scott

JaBari Scott

Applications Analyst, Academic Technologies, Virginia Commonwealth University
JaBari is an energetic IT professional with over 10 years of Higher Education experience supporting desktop solutions and academic technologies. He specializes and has interests in Desktop Support, Help Desk strategies, LMS Management and Video Content Management.


Thursday March 15, 2018 1:30pm - 2:30pm
Holley VII

1:30pm

Fundamental Audio Setup for AV Systems
[This session will be video Recorded] Demonstrate fundamental audio processing tools to improve audio quality.

Speakers
avatar for Franklin Coffman

Franklin Coffman

Fundamental Audio Setup for AV Systems, University of Virginia
I have been with the University of Virginia since 2004. I have been pursuing my interests in audio sound reinforcement, recording, and installation for over 25 years.


Thursday March 15, 2018 1:30pm - 2:30pm
Jefferson

1:30pm

IT Service Catalog
The development of an IT Service Catalog has always been a daunting task for those who attempt to create one. With some planning, VCU Technology Services developed an easy to use IT Catalog that leverages the use of existing web pages and self-service request system to maximize access to our services. The panel will discuss our catalog planning and development process, and share some of the challenges. The IT Catalog provides services categories to guide customers through the maze of services and offers details and support for every service listed. Users gain value by having our services categorized in a central and easy to use tool. Through the success of the VCU IT Catalog, the IT Catalog tool is now being scaled to non-IT units across the university.

Speakers
avatar for Hope Adams

Hope Adams

ITSMO Program Coordinator, Virginia Commonwealth University
...
JE

Joel Eisner

Virginia Commonwealth University
LH

Lucy Halunko

ITSM SKMS Coordinator/Software Librarian, Virginia Commonwealth University
avatar for Thom Mattauch

Thom Mattauch

ITSM Program Manager, VCU
I work as the ITSM Program Manager at VCU and have a passion for IT Service Management. I am an ITIL Expert as well as having certification in LeanIT, ISM, and BRM. Outside of being an ITSM geek, I love to travel, am an avid fisherman, and love to spend time on either my boat or... Read More →
SY

Sam Yerkes

VCU Webmaster, Virginia Commonwealth University


Thursday March 15, 2018 1:30pm - 2:30pm
Holley I/II

1:30pm

The Intersection of Information Technology and Records & Information Management in Data Management
The session examines Records Management programs established under IT departments at VCU and ODU, where success have occurred, and how skills in both areas can tackle unstructured data.

Speakers
avatar for Doug Streit

Doug Streit

Director, IT Security & Planning, Old Dominion University
Doug has served at Old Dominion University for nearly 20 years, working as a systems engineer, technical manager and IT director. For 6 years he managed the Server Systems Group, including Window, Linux, UNIX, storage, printing and integration support services. He accepted the responsibilities... Read More →
avatar for G. Mark Walsh

G. Mark Walsh

Assistant Director, Records Management & IT Policy, Old Dominion University
University Records Manager and Assistant Director for Records and IT Policy at ODU. Although not a technical person, I see the logic of placing Records Management within IT. Managing unstructured data on shared drives is a current concern. Always happy to pass on even small vi... Read More →


Thursday March 15, 2018 1:30pm - 2:30pm
Holley V/VI

1:30pm

What Support Scenario Keeps You Up At Night?
It's 3 a.m. and your heart is racing! What support issue is keeping you up? Rolling out a new product or service to the whole campus? A new customer? The network going down? Access to your support toolset is not available? Unreal expectations? The expected and unexpected can be equally daunting. Let's talk about our common challenges and share solutions so we can all get a good night's sleep.

Speakers
avatar for Sam Kennedy

Sam Kennedy

Director, Technology Support Services, VCU
Areas of responsibility:Campus Card Services (ID/POS/Door Access)Desktop ServicesEndpoint Computing (Endpoint Support/Emergency Notification Services)IT Support CenterStrategic Communications


Thursday March 15, 2018 1:30pm - 2:30pm
Monroe

1:30pm

Creating and Implementing a Pan-University Accessibility Reporting System
Creating an accessible environment, whether in the digital or built landscape, is a goal to which we all aspire. Getting there can be somewhat daunting and hard to get your arms around. We certainly have guidance from the regulatory world to begin the journey towards greater inclusion and accessibility, but how do you address those situations that you don’t know exist? What are the pressing issues right now?
Following the lead of peer institutions and the direction given in various DOJ and OCR resolution agreements, the University of Virginia has created an online reporting mechanism involving key functional areas across the campus to address and remediate accessibility issues ranging from those with immediate solutions to long-term capital projects. Built in-house, “Report A Barrier” is designed to allow anyone (university community members and guests) to report what they may consider a barrier to access. This barrier may be in either the built or digital environment, or be attitudinal in nature. The tool allows for a photo to be uploaded along with location, comments, and contact information to be entered. Issues are categorized by “Barrier Type” and are addressed by individuals across the University. Other institutions can learn from our processes and efforts when exploring the addition of this type of tool to their campuses.

Speakers
avatar for Lori Kressin

Lori Kressin

Coordinator of Academic Accessibility, Univ of Virginia


Thursday March 15, 2018 1:30pm - 2:30pm
Holley IV

1:30pm

Intel Data Center and HPC Update
Intel will provide an overview of the Xeon roadmap changes for 2018-19 as well as High Performance Computing solution update. We will also discuss emerging technologies in networking, storage, data analytics and AI/Deep Learning. Please join us and bring your questions!

Speakers

Thursday March 15, 2018 1:30pm - 2:30pm
Ampitheater

1:30pm

The Next Generation Data Center
The Next Generation Data Center (NGDC) enables organizations to embrace digital transformation. Organizations that are successful with NGDC technologies can simplify and automate, integrate with cloud services, gain data center efficiencies, accelerate workloads and analytics, and protect and secure data. In this session, we will discuss next generation data center technologies, specifically next generation hyperconverged infrastructure (HCI). We will discuss how next-gen HCI solutions offer guaranteed performance for mixed workload environments, provide enterprise-grade flexibility and scalability, and enables organizations to avoid the "tax" tied tof first generation HCI solutions.

Speakers
avatar for Matt Lawson

Matt Lawson

Principal Architect, NetApp
For over 15 years, Matt has been an information technology professional, primarily in support of higher education. He joined the Virginia Community College System in 2003 and served as their director for enterprise infrastructure. During his tenure with the VCCS, Matt served as Interim... Read More →


Thursday March 15, 2018 1:30pm - 2:30pm
Madison

1:30pm

Software Licensing SIG
Discussions relating to software licensing at large institutions and shared licensing and management.

Speakers
DD

Drew Davis

Director, Computing Support, James Madison University


Thursday March 15, 2018 1:30pm - 3:30pm
Lee

2:30pm

3:00pm

Surface, tablets, and Office 365: The Modern Classroom
Technology empowers individuals, teams and entire organizations to communicate and collaborate. Office 365 for Education builds on this foundation and adds education-specific innovations like Teams, the OneNote Class Notebook and Learning Tools—creating the most complete, intelligent and secure service for teaching and learning. It offers the broadest and deepest toolkit for content creation, personalized learning and modern classroom collaboration.

Speakers
MA

Matt Adkins

Professor and Microsoft Team Lead, Liberty University
avatar for Scott Pleasants

Scott Pleasants

Professor, Liberty University
Scott Pleasants is dynamic and innovative professional. He is a proven leader and in-depth understanding of how business and technology can drive innovation. Seeing people as a catalyst for digital transformation, he knows how the right people help organizations achieve their potential... Read More →


Thursday March 15, 2018 3:00pm - 4:00pm
Jefferson

3:00pm

Research data compliance, making sense of the specs
We're all so excited about the Controlled Unclassified Information, what about the other classifications? How can you know the differences between FISMA, CUI, various NIST guides, IRB.

Speakers
avatar for Clark Gaylord

Clark Gaylord

CIO, Virginia Tech Transportation Institute
Mr. Clark Gaylord is the chief information officer and director of data center operations for the Virginia Tech Transportation Institute (VTTI). Since 2008, Mr. Gaylord has led the strategic direction for information technology and security, data center infrastructure, and big data... Read More →


Thursday March 15, 2018 3:00pm - 4:00pm
Holley V/VI

3:00pm

Using Analytics to Support VCU’s Classroom Technology
[This session will be video Recorded] This session will follow the journey of collecting meaningful statistics from our support team starting with the specific data points of interest such as service call types, user trainings and preventative maintenance as well as a few others that have presented themselves along the way. We’ll then look into the tools we use to collect data and we’ll round out the session with some data use cases.

Speakers
avatar for Jesse Castellani

Jesse Castellani

Junior Risk Analyst, VCU
avatar for Jared Parker

Jared Parker

Classroom Technology Support Manager, Virginia Commonwealth University


Thursday March 15, 2018 3:00pm - 4:00pm
Holley I/II

3:00pm

Destination GSuite: Collaboration in Higher Ed
This discussion will provide a forum for higher education professionals to share thoughts and experiences about G Suite including Gmail, Calendar, Drive, and other Google services. Join us to share both your “successes” and your “lessons learned” in the cloud collaboration world of Google and other third party tools.

Speakers
avatar for Amanda Carlson

Amanda Carlson

Info Tech Analyst, Virginia Commonwealth University
avatar for Connie Whetstine

Connie Whetstine

Director, Collaboration Services, Virginia Commonwealth University


Thursday March 15, 2018 3:00pm - 4:00pm
Ampitheater

3:00pm

Enhancing the User Experience at VETMED: Not Always a P.I.C.N.I.C.
Describing how our VETMED IT crew manages IT Solutions while maintaining a high level of interpersonal customer service.

Speakers
KA

Kimberly Ascue

IT Director, Virginia-Maryland College of Veterinary Medicine
avatar for Brian Huddleston

Brian Huddleston

IT Support Center Analyst, Virginia-Maryland College of Veterinary Medicine
GL

Gary Lowery

IT Operations Manager, Virginia-Maryland College of Veterinary Medicine


Thursday March 15, 2018 3:00pm - 4:00pm
Holley IV

3:00pm

Enhancing Student Engagement and Retention with Wireless Analytics....Location is not just for Wayfinding anymore!
Cisco Connected Mobile Experience (CMX) not only can provide customized Wi-Fi login portals and information on how to get from class to class, but it can provide so much more. What if you could create a baseline based on a student being in the right building at the right times for classes, knowing if the time they are spending in the library is increasing or decreasing or even if they are still on campus? What if you could know about significant changes in student activity that puts a student at risk as the variance to normal begins. By integrating CMX information you can dramatically increase the overall picture of student engagement and are able to know about issues sooner in the process, when retention and engagement is easier to enact and has a higher probability of success.

What if you could do all of this from an app? Involvio leverages the Cisco wireless network to drive interventions through mobile, connecting to other systems to identify and mitigate risk. Understand the effect location analytics can have on your student engagement and retention.

Speakers
MP

Michael Perry

Enterprise Networking Specialist, Cisco
AW

Ari Winkleman

Founder and CEO of Involvio, Involvio


Thursday March 15, 2018 3:00pm - 4:00pm
Monroe

3:00pm

Microsoft Cloud Update – What’s New
Come to this demo-heavy session to see what’s new in Azure and Office 365.  Marty will work through several demos which highlight recent additions and improvements to Microsoft’s cloud services—some of which you already own!  Come see how Microsoft is helping to digitally transform education!

Speakers
avatar for Marty Smith

Marty Smith

Account Technology Strategist, Microsoft
As the Account Technology Strategist for Microsoft Education, Marty helps customers understand how our newest technologies can help university IT organizations be more efficient, productive and better support the educational mission of the overall university.


Thursday March 15, 2018 3:00pm - 4:00pm
Madison

3:00pm

Vendor Tear Down
Vendor Tear Down

Thursday March 15, 2018 3:00pm - 4:30pm
Portsmouth V - VIII

3:00pm

Vendor Tear Down
Vendor Tear Down

Thursday March 15, 2018 3:00pm - 4:30pm
Portsmouth V - VIII

3:00pm

ITSM SIG
Discussions relating to the policies and practices of implementing ITSM

Speakers
AG

Ann Gerwitz

ITS Process Coordinator, George Mason University


Thursday March 15, 2018 3:00pm - 5:00pm
Holley VII

4:15pm

Virginia Classroom Technology SIG
Discussions relating to Classroom technologies including deployment and long term management.

Speakers
avatar for Dwayne Smith

Dwayne Smith

Assistant Director, Classroom and Learning Space Technologies, Old Dominion University
Dwayne Smith is the Senior Engineer for Classroom Central at Old Dominion University. I oversee the day to day activities of the Classroom Central group. I am responsible for design and integration of new technologies in the classroom environment throughout the University. I’m an... Read More →


Thursday March 15, 2018 4:15pm - 5:15pm
Holley I/II

4:15pm

Request Fulfillment at UVA: Our Journey to Processes and Experience Improvement
UVA's Request Fulfillment project, in support of the ITSM program, established a bold goal of improving transactional maturity and customer outcomes related to IT service requests.

This phase of our ITSM Program follows our Incident Management, Change Management, and Problem Management process deployments, and focused on all aspects of the request fulfillment cycle, from process definition and re-engineering, to tool selection and implementation.

This project transformed 100+ request transaction types from paper-based, email-based, and other ad-hoc/unstructured requests for ITS services into standardized and in many cases automated processes with designated fulfillment teams. The outcomes of the project are greater user satisfaction, improved service quality, and more efficient operations.

Speakers
avatar for Shana Fabio

Shana Fabio

Strategic Projects & Initiatives Project Manager, University of Virginia
avatar for David Strite

David Strite

AVP User Experience & Engagement, University of Virginia


Thursday March 15, 2018 4:15pm - 5:15pm
Ampitheater

4:15pm

Telepresence
Multi-site campuses pose unique challenges regarding instruction, resources, culture, and continuity. This study was conducted in order to foster continuous improvement in assessing and understanding the student experience in telepresence course The problem considered in this study was the equality of experience between the main campus site, and external campus sites in programs that employ video teleconferencing. An end of year survey was administered to assess student attitudes (n=63). Significant differences in student experience were found between programs, and between the main campus and the remote campus in this study.

Speakers
avatar for Richard Pierce

Richard Pierce

The Dude, Shenandoah U
Richard Pierce is Associate Professor of Curriculum and Instruction and Director of the Academic Computing Program at Shenandoah University. He earned his doctorate in Curriculum and Instruction from the Texas A&M University School of Education with a graduate specialization designed... Read More →


Thursday March 15, 2018 4:15pm - 5:15pm
Monroe

4:15pm

"Have you tried turning it off and on again?" Strategies for Avoiding Burnout
Come together with your fellow supporters of higher ed and examine ways to avoid the burn out from endless password resets, angry customers, and the other pitfalls of IT support.

Speakers
RA

Russell Altizer

IT Analyst, Virginia Commonwealth University
Russell is the "old salt" help desk technician, having worked in every iteration of the IT Support Center over the last 16 years, ever since he was a dewy-eyed freshman at VCU.


Thursday March 15, 2018 4:15pm - 5:15pm
Holley IV

4:15pm

Big Storage - Small Budget: Strategies for Beating the Costs of Building Enterprise-class Storage Services in Higher Ed
Every year the cost per unit of storage capacity gets a little cheaper, but this decline in cost is counter-balanced by an increased demand for capacity. As such, our annual storage spend is more or less the same, and we wish it to be lower! This session reviews a variety of strategies for lowering your storage spend. Topics include: software defined storage based on commodity hardware, novel methods of compression and deduplication, and advances in life cycle management and dynamic tiering. We also cover the overall trend toward the commoditization of enterprise storage and discuss how to strike the right balance of risk and reward when adopting new storage technologies.

Speakers
avatar for Jacob Farmer

Jacob Farmer

Chief Technology Officer, Cambridge Computer
I'm the CTO for Cambridge Computer. Our company has a unique business model that makes life easier for high tech end users without costing them any money! Impossible? Too good to be true? Its very simple, our business works like a broker/agent. We have tons of resources and a... Read More →


Thursday March 15, 2018 4:15pm - 5:15pm
Madison

4:15pm

Cloud Readiness Workshop
This presentation will be focused on enabling attendees with the understanding of how to leverage public cloud based infrastructure as a service. While labeled a Workshop, it will not be hands-on but will be prescriptive. The presentation will consist of the following:

• Public Cloud / IaaS 101 – Definitions, Service Models, Consumption Models
• Public Cloud Drivers/Outcomes
• Public Cloud Benefits
• Public Cloud Journey /Use Cases
• Public Cloud Planning
• Public Cloud Sizing for Workloads
• Workload Dependency Mapping
• Public Cloud Security and Compliance


Speakers
avatar for Rob Cox

Rob Cox

ABS Technology


Thursday March 15, 2018 4:15pm - 5:15pm
Lee

4:15pm

Laser Projection in Today's Market
General Discussion on the differences in Laser Technology Today

Speakers
MM

Matt Moscato

Senior Sales Manager-East, Panasonic


Thursday March 15, 2018 4:15pm - 5:15pm
Holley V/VI

5:30pm

ACCS Casino Night sponsored by Cisco & NetApp
ACCS Casino Night sponsored by netApp & Cisco - come join in the fun

Thursday March 15, 2018 5:30pm - 8:00pm
Portsmouth I - IV

7:30pm

ACCS Game Room
Bring Your Own Game (BYOG)_Come network, socialize and have some fun

Thursday March 15, 2018 7:30pm - 11:30pm
Admiral
 
Friday, March 16
 

8:00am

Full Breakfast Buffet
Friday March 16, 2018 8:00am - 9:00am
Portsmouth I - IV

8:00am

Registration Open
Friday March 16, 2018 8:00am - 10:00am
Registration Desk

9:00am

Collaboration and Productivity with Microsoft Teams
This session will showcase specific ways that Thomas Nelson Community College has used Microsoft Teams, a chat-centered work space in Office 365 to make communicating one-on-one and with groups effortless. Microsoft Teams is used to create a seamless collaboration between various units on campus, faculty support using instant messaging, built-in access to SharePoint, OneNote, Planner, and Skype for Business and to centralize all content, tools, people, and conversations in one team workspace.

Speakers
avatar for Alex Gabriel

Alex Gabriel

Coordinator of Academic Technologies, Thomas Nelson Community College
UT

Uulensolongo Tsolmon

Old Dominion University


Friday March 16, 2018 9:00am - 10:00am
Holley I/II

9:00am

Surviving a Tandem Bicycle Wreck: or, Lessons Learned from an Institution-Wide Deployment of Multi-Factor Authentication
Virginia Commonwealth University took the plunge and implemented system-wide multi-factor authentication in 2016-2017 using DUO Security, after multiple previous years of sluggish adoption to select high-risk systems. This presentation will detail the challenges of garnering app owner cooperation, securing faculty and staff accounts without overburdening students, and the challenges of integrating a one-stop MFA solution into an extremely heterogenous IT environment. The deliverables and measurable results thus far in VCU's environment will also be discussed, and a Q&A portion for those considering MFA implementation will also be held at the end.

Speakers
GB

Guy Broome

Systems Security Architect, Virginia Commonwealth University
A "renaissance technician" with 15+ years of IT experience, specializing in cross-disciplinary (e.g. hardware maintenance, software development, networking, information security, et al.) solutions for common technology problems in large organizations Professional interests: end-to-end... Read More →


Friday March 16, 2018 9:00am - 10:00am
Holley VII

9:00am

Using YouTube to Reach your Faculty
In a rapidly-evolving tech environment, it can be difficult to keep faculty informed throughout the school year, particularly if the faculty in question are unable to attend in-person training on how to use certain platforms. Fortunately, the spread of online video tools makes it easier for visuals, demonstrations, announcements, and other training material to be accessed at any time. This talk covers how your IT department can adapt the YouTube platform to their training process, in order to reach a broader faculty audience for your education and communication needs. We include discussions of the CNU channel’s current and possible future applications, our current process for making video content, and faculty response over the last year.

Speakers
JD

Janna Dougherty

Academic Technologist, Christopher Newport University


Friday March 16, 2018 9:00am - 10:00am
Lee

9:00am

Desktop Support SIG
Discussions relating to Desktop support and management

Speakers
avatar for Ryan Davis

Ryan Davis

Manager Desktop Services, VCU
avatar for Sam Kennedy

Sam Kennedy

Director, Technology Support Services, VCU
Areas of responsibility:Campus Card Services (ID/POS/Door Access)Desktop ServicesEndpoint Computing (Endpoint Support/Emergency Notification Services)IT Support CenterStrategic Communications


Friday March 16, 2018 9:00am - 10:00am
Ampitheater

9:00am

From Flow Charts to Interactive Problem Solving Tools
Many higher education institutes still utilize in-house information centers (IC) to provide information technology (IT) support to students, faculty, and staff. No matter the service is provided through synchronized phone calls or asynchronized online service platforms, problem solving is essential in troubleshooting problems with and for customers. Yet, problem solving can be difficult when there are multiple steps and branches involved and when a user is new to a topic. At a large public university, the IC trainers and supervisors found it was difficult to teach problem-solving skills. In the past, flow charts have been developed to help employees trouble-shoot IT problems. While a flow chart can provide the big picture of a process and major choices and steps, it is difficult to provide detailed information in a confined space. To address this issue, the presenters utilized an open-source tool named Twine, which was designed to make interactive and non-linear stories, to make interactive problem solving tools that allow detailed information, such as longer texts, images, and hyperlinks. In this session, the presenters will share some basic features of Twine and two example trouble-shooting tools that they created. They will also discuss the pros and cons of these tools.

Speakers
DH

Deyu Hu

Associate Director, Research and Training, Virginia Tech
Dr. Deyu Hu holds a Ph.D. in Instructional Design and Technology. She is now the Associate Director of Training and Research in IT Experience and Engagement at Virginia Tech.
avatar for Teresa Snavely

Teresa Snavely

Assistant Director of Training and Development, Virginia Tech
I have worked with the Division of IT for 12 years in various roles with IT Support.Several years ago, the Division of IT created a new department dedicated to Customer and employee experience and engagement; IT Experience & Engagement. I have the pleasure of being part of the unit... Read More →


Friday March 16, 2018 9:00am - 10:00am
Madison

9:00am

One Step Forward, Two Steps Back: Developing a Service Catalog
The process of developing a good service catalog has its challenges. What is a service? How do you communicate these services to the customer? How do you build a collaborative environment to engage service owners in the catalog development process? We hope to answer these and many more questions during the session. Please come with your successes and challenges as we explore the service catalog development process. The goal is to help identify a successful approach to building a good service catalog.

Speakers
avatar for Hope Adams

Hope Adams

ITSMO Program Coordinator, Virginia Commonwealth University
...
avatar for Thom Mattauch

Thom Mattauch

ITSM Program Manager, VCU
I work as the ITSM Program Manager at VCU and have a passion for IT Service Management. I am an ITIL Expert as well as having certification in LeanIT, ISM, and BRM. Outside of being an ITSM geek, I love to travel, am an avid fisherman, and love to spend time on either my boat or... Read More →


Friday March 16, 2018 9:00am - 10:00am
Jefferson

9:00am

Software-Assisted A/V Project Management
[This session will be video Recorded] A demonstration and discussion about Old Dominion University's usage of D-Tools system integration software and how the system is used in all phases of the project from proposal, system design to completion. Discussion points will include project creation, product library, and mobile device usage.

Speakers
avatar for Dwayne Smith

Dwayne Smith

Assistant Director, Classroom and Learning Space Technologies, Old Dominion University
Dwayne Smith is the Senior Engineer for Classroom Central at Old Dominion University. I oversee the day to day activities of the Classroom Central group. I am responsible for design and integration of new technologies in the classroom environment throughout the University. I’m an... Read More →


Friday March 16, 2018 9:00am - 10:00am
Holley V/VI

9:00am

Developing a Cohesive Incident Response Plan
Developing a thorough Incident Response plan is key to being successful at recovering from incidents from malware and phishing to data theft and ransomware. This presentation will walk you through developing a framework and explain the different development steps that are key to creating and maintaining your IR plan.

Speakers

Friday March 16, 2018 9:00am - 10:00am
Monroe

9:00am

Managing Electronic Records
Records Management SIG panel discussion on the best practices and challenges in effectively managing electronic records.

Speakers
avatar for Barry Lanneau Jr

Barry Lanneau Jr

Special Applications Director and Records Officer, VCU


Friday March 16, 2018 9:00am - 11:00am
Holley IV

10:15am

Deployment of Enterprise GIS for Facilities Management using BIM
In modern geographic information system (GIS) for facilities management, there is an increasing trend for utilizing building information models (BIM). Each year GIS industry pushes towards 3D data visualization and complex enterprise system integration, adopting these trends into mainstream workflows. Yet, as most stable workflows leverage 2D, BIM data often needs to go through a set of complicated conversion procedures to be usable. The back-end discussion will include the basic steps needed to include BIM in an enterprise GIS including data conversion, enterprise deployment, development, integration and automation procedures. For the front end, Old Dominion University’s space information system (SIS), a web based GIS for disseminating and visualizing space information was developed. The primary function of the SIS is to display room space and floor plans of ODU buildings. SIS provides a variety of attributes and information regarding rooms, as well as, spatial and non-spatial tools which provide additional system functionality.

Speakers
avatar for George McLeod

George McLeod

Asst. Director, Geospatial & Visualization Computing, Old Dominion University
Geospatial scientist, project manager, and educator.
AM

Andrew Mounsey

Old Dominion University
avatar for Maruf Sakib

Maruf Sakib

GIS Engineer, Old Dominion University


Friday March 16, 2018 10:15am - 11:15am
Holley VII

10:15am

Creating Knowledge with Active Learning
[This session will be video Recorded] Though “active learning” is the new hot topic for AV designers in education, pedagogical theorists like bell hooks and Paulo Freire have impacted educators for decades with these ideas. Teachers of literature courses, writing workshops, and gender and race studies have been putting desks in circles and encouraging students to “create new knowledge,” actively resisting traditional classroom design. Join us to explore how we might designed spaces that lend themselves to the “radical openness” that hooks encourages in education.

Speakers
avatar for Rachel Crockett

Rachel Crockett

AV Systems Engineer and Adjunct Instructor in the Department of Women's Studies, Old Dominion University
avatar for Dwayne Smith

Dwayne Smith

Assistant Director, Classroom and Learning Space Technologies, Old Dominion University
Dwayne Smith is the Senior Engineer for Classroom Central at Old Dominion University. I oversee the day to day activities of the Classroom Central group. I am responsible for design and integration of new technologies in the classroom environment throughout the University. I’m an... Read More →


Friday March 16, 2018 10:15am - 11:15am
Ampitheater

10:15am

VCU and Zoom: Making the Move to Software-Based Videoconferencing
A look at how and why VCU is transitioning from conferencing via hardware-based codecs to a software solution, from our first attempt at an on-premises deployment of Vidyo to our current adoption of the cloud-based Zoom. Talking points would include how we worked to get buy-in from IT managers and faculty, logistics of classroom installation and desktop support, capabilities and limitations of Zoom, the pace and scale of user adoption and which features we've implemented, which we've passed on, and why.

Speakers
avatar for David Morefield

David Morefield

Manager, Video Production and Teleconferencing, Virginia Commonwealth University
avatar for Chris Taranto

Chris Taranto

Video Production Digital Editor, Virginia Commonwealth University


Friday March 16, 2018 10:15am - 11:15am
Madison

10:15am

Who is “Us”? The answers aren’t as easy as they used to be.
We all have traditional students and employees – those that have gone through our standard admissions and hiring processes and are confidently established in our identity management systems. But what about employees that are not paid by the university or applicants that have been offered employment but have not fully completed the hiring process? What about students that are taking classes but not enrolled at our university? Donors? Student applicants? Are they “Us”? When do they become “Us”? When are they no longer “Us”?

The impending integration of the Carilion School of Medicine into Virginia Tech as its ninth college, as well as a requirement from Advancement to enable donors to use social identities and a requirement from Financial Aid to enable student applicants to access potential financial aid awards forced Virginia Tech to find better ways to manage these non-traditional identities. Come see some of the solutions we put in place to handle “external identities”.

Speakers
avatar for Karen Herrington

Karen Herrington

Director, Identity Strategy & Administration, Virginia Tech
Karen Herrington has approximately 30 years of work experience in Information Technology with 20 of those years being spent in the higher education arena. Karen spent 8 years working at the regional headquarters of a large life insurance company where she designed and implemented... Read More →


Friday March 16, 2018 10:15am - 11:15am
Jefferson

10:15am

Planting, Tending, and Growing a Knowledgebase from Small to Larger
Come out and enjoy and participate with our panel members as they show behind-the-scenes view of and comparison between Virginia Tech's larger knowledgebase with numerous editors from across the university with dedicated knowledgebase staff, and Christopher Newport University's more focused knowledgebase with a smaller editing staff who maintain other responsibilities. They will discuss both the good and the challenges of growing pains they both experience and would love to hear how you have approached similar challenges in tending to the garden of your knowledgebase and weeding out the weeds.

Speakers
JB

Jimmy Buckingham

Customer Service Coordinator, Christopher Newport University
I am the lead Customer Service Desk technician and Customer Service Coordinator at Christopher University. Additionally, I am the Knowledgebase Manager for CNU.
AC

Amanda Cooper

Knowledgebase Manager, Virginia Tech


Friday March 16, 2018 10:15am - 11:15am
Lee

10:15am

Anyone on the Dark Web Can Access DIY Ransomware Tools: How this Proliferation of Ransomware-as-a-Service Impacts Your Campus
Ransomware continues to be the bane of existence for most IT staff. These attacks have rapidly evolved, and are using multiple vectors to enter networks. The onslaught of DIY ransomware tools available for sale on the Dark Web continue to make this an asymmetrical cyberwar between IT/businesses and cyber-criminals. And now with ransomware-as-a-service proliferating on the Dark Web, any disgruntled employee, student, or hacker with malintent or run of the mill script kiddie can turn into a formidable foe who wants to lock your data for ransom. To combat ransomware attacks, prevention and protection methods must evolve to match these threats, and IT must take a multi-prong approach in protecting their networks and more importantly their data assets.

Speakers
MH

Mathew Hickey

Director, Sales Engineering, Sophos


Friday March 16, 2018 10:15am - 11:15am
Holley I/II

10:15am

Enterprise Room Solutions - Simple, Scalable, Secure
Join Crestron for an interactive discussion on technology solutions for all types of learning spaces, formal and informal. We will go over the advantages and disadvantages of the four types of distribution technologies from traditional hard wire solutions, dedicated twisted pair, wireless presentation, and AV on the network. Then, we will look at the many technology needs on campus and dive into technology solution designs. We will also review the Crestron A+ Partner Program and the benefits it offers our University partners. Finally, we will close with a review of Crestron’s AV Framework web based configuration and deployment solution and an overview of Crestron Fusion for centralized web based room management and usage reporting.

Speakers
avatar for Zachary Shearer

Zachary Shearer

Education RSM, Crestron Electronics, Inc.


Friday March 16, 2018 10:15am - 11:15am
Holley V/VI

10:15am

Successfully Deploying Identity Management at Your Institution
Procuring an identity management solution can seem overwhelming. But the purchase of the software is nothing compared to the level of commitment and investment required to properly prepare your requirements for your vendor. Typically, there is a 30 to 60 day cycle of requirements gathering that can significantly delay your project or result in "undiscovered requirements" - both of which are unacceptable. Truth is, all of this can be mitigated, and without breaking your professional service budget. This presentation will show you how to prepare for your identity project even before you've selected a vendor.

Speakers
avatar for Ames Fowler

Ames Fowler

Pre-Sales Engineer, Fischer Identity
Ames Fowler is a Solutions Engineer at Fischer International Identity where his responsibilities include Identity Governance and Administration (IGA) solution consulting, solution architecture, and implementation engineering.


Friday March 16, 2018 10:15am - 11:15am
Monroe

11:30am

Changing the Face of Video Conferencing at Radford University with Zoom
In July of 2017, Radford University successfully launched Zoom’s web conferencing service providing a scalable solution while reducing technical costs for synchronous distance learning and remote business meetings. In addition to individual account access, five Zoom rooms were installed in traditional classroom settings and conference rooms. Since the launch, over 800 video meetings have occurred in Zoom with just under 5,000 participants. The product has been used for guest speakers, business meetings, candidate interviews, synchronous distance learning, lecture capture, and more. Join us for a tour of this environment, the implementation process, and what it took to make it available at Radford University.

*Note - one presenter will be in Radford and join us through Zoom. The session will serve as both a presentation and a live demo.

Speakers
DH

Don Hall

Radford University
avatar for Shannon Phillips

Shannon Phillips

Director, Technology Support Services, Radford University


Friday March 16, 2018 11:30am - 12:30pm
Lee

11:30am

NLCVA SIG: IT's Challenges in Supporting the Online Distant Instructor and Learner
The purpose of this SIG session is to share with and gather important information from ACCS attendees who must plan, procure, implement and support the myriad technologies used in online distance learning at the institutions represented. The Networked Learning Collaborative of Virginia will use the information gathered to understand and help address the challenges faced by IT administrators, technical staff and helpdesk support when dealing with students and in some cases, faculty, who never physically visit the campus. The following questions will be used to generate discussion:


What are your challenges in providing and supporting technology for completely online students?
What are your challenges in providing and supporting technology for completely online online faculty?
Are there special technology requirements your institution has for distance learning?
What policies are in place or you wish were in place to ease the burden of supporting the online distant instructor and learner?

Speakers
avatar for Sarah Cheverton

Sarah Cheverton

Assistant Coordinator, Online Learning, James Madison University


Friday March 16, 2018 11:30am - 12:30pm
Holley VII

11:30am

Software License Management in Higher Ed
There are a number of software license management models in use within higher education. Some software vendors provide tracking systems for their licenses, while others rely on the institution to monitor their software entitlements. Many in higher education may not have access to costly license tracking systems and limp through the license management process with available resources. Some institutions use the centralized license management method, while others use the decentralized management approach. Come and share your experiences with license management and how you try to overcome the challenges of license tracking and entitlement reconciliation.

Speakers
LH

Lucy Halunko

ITSM SKMS Coordinator/Software Librarian, Virginia Commonwealth University


Friday March 16, 2018 11:30am - 12:30pm
Holley I/II

11:30am

Classroom Technology Utilization Tracking
[This session will be video Recorded] Old Dominion University is working on ways to track technology usage in the classrooms. Join us while we talk about this project and demonstrate the approach we took to gather this information. We are now able to report on technology usage by course, faculty, and college. We plan to use this information to identify trends, assist with new construction requirements, and to identify high technology users to partner with.

Speakers
avatar for Viabhav  Dani

Viabhav Dani

Assistant Dir,Enterprise Database Architecture and Student Systems, Old Dominion University
avatar for Dwayne Smith

Dwayne Smith

Assistant Director, Classroom and Learning Space Technologies, Old Dominion University
Dwayne Smith is the Senior Engineer for Classroom Central at Old Dominion University. I oversee the day to day activities of the Classroom Central group. I am responsible for design and integration of new technologies in the classroom environment throughout the University. I’m an... Read More →


Friday March 16, 2018 11:30am - 12:30pm
Holley IV

11:30am

Help Desk SIG
Discuss Help Desk and Client Services Issues

Speakers
CG

Candice Goodin

Asst. Dir. Client Services, Old Dominion University
Manages IT Help Desk, Marketing & Communication and Student Support (ResNet)


Friday March 16, 2018 11:30am - 12:30pm
Madison

11:30am

Changing Course without Sparking a Mutiny
Making changes to your institution’s technology environment is inevitable, but it can often create anxiety, especially when the change affects a large number of non-technical users. CNU faced this situation when we transitioned to a new campus phone system. Through careful planning, including stakeholders at all parts of the process, and a robust training program, we were able to make the change with a minimum of disruption to the campus community. Join us to hear how we make campus-wide changes run smoothly for both IT and the campus community.

Speakers
CH

Cora Hite

Christopher Newport University
avatar for Alvin Sparrow

Alvin Sparrow

Network Analyst, Christopher Newport University
Networking.
WW

Will White

Course Systems Coordinator/Instructional Technologist, Christopher Newport University


Friday March 16, 2018 11:30am - 12:30pm
Holley V/VI

11:30am

Making Security a Priority: How Higher Education Bridges the Gap with Cloud Security
This session will examine old paradigms and discuss current security challenges and how security posture can be improved by making security a priority while empowering users and leveraging alternative approaches to cloud security. IT leaders do more than secure the university- they advance the capabilities of the institution.

Outcomes:
-Learn alternative approaches to cloud security beyond the legacy block-and-tackle strategies and show how forward-thinking organizations can balance end user enablement and organizational security.
-Learn how to align with users, education them and alter them when they violate policy all while keeping an eye out for the occasional security incident worth leaving to the professionals.
-See first-hand how this people-centric approach transforms users into a human firewall, and how empowering users allows information security leaders to do more than simply secure the university- they advance the capabilities of an organization.

Speakers
avatar for Kristy Patullo

Kristy Patullo

Consulting Systems Engineer, Cisco
During college I worked for Rutgers Office of Information Technology, post grad I've been working for Cloud Security startups as well as Cisco. I love talking about Cloud Security strategies, the threat landscape, challenges and ideas securing higher Ed networks, and hockey!


Friday March 16, 2018 11:30am - 12:30pm
Jefferson

12:30pm

Lunch
Friday March 16, 2018 12:30pm - 1:30pm
Portsmouth I - IV