The purpose of this SIG session is to share with and gather important information from ACCS attendees who must plan, procure, implement and support the myriad technologies used in online distance learning at the institutions represented. The Networked Learning Collaborative of Virginia will use the information gathered to understand and help address the challenges faced by IT administrators, technical staff and helpdesk support when dealing with students and in some cases, faculty, who never physically visit the campus. The following questions will be used to generate discussion:
What are your challenges in providing and supporting technology for completely online students? What are your challenges in providing and supporting technology for completely online online faculty? Are there special technology requirements your institution has for distance learning? What policies are in place or you wish were in place to ease the burden of supporting the online distant instructor and learner?
