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Friday, March 16 • 10:15am - 11:15am
Planting, Tending, and Growing a Knowledgebase from Small to Larger

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Come out and enjoy and participate with our panel members as they show behind-the-scenes view of and comparison between Virginia Tech's larger knowledgebase with numerous editors from across the university with dedicated knowledgebase staff, and Christopher Newport University's more focused knowledgebase with a smaller editing staff who maintain other responsibilities. They will discuss both the good and the challenges of growing pains they both experience and would love to hear how you have approached similar challenges in tending to the garden of your knowledgebase and weeding out the weeds.

Speakers
JB

Jimmy Buckingham

IT Helpdesk Technician, Christopher Newport University
I am the lead Customer Service Desk technician and Customer Service Coordinator at Christopher University. Additionally, I am the Knowledgebase Manager for CNU.
AC

Amanda Cooper

Knowledgebase Manager, Virginia Tech


Friday March 16, 2018 10:15am - 11:15am EDT
Lee