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Friday, March 16 • 9:00am - 10:00am
One Step Forward, Two Steps Back: Developing a Service Catalog

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The process of developing a good service catalog has its challenges. What is a service? How do you communicate these services to the customer? How do you build a collaborative environment to engage service owners in the catalog development process? We hope to answer these and many more questions during the session. Please come with your successes and challenges as we explore the service catalog development process. The goal is to help identify a successful approach to building a good service catalog.

avatar for Hope Adams

Hope Adams

ITSMO Program Coordinator, Virginia Commonwealth University
avatar for Thom Mattauch

Thom Mattauch

ITSM Program Manager, Virginia Commonwealth University
I work as the ITSM Program Manager at VCU and have a passion for IT Service Management. I am an ITIL Expert as well as having certification in LeanIT, ISM, and BRM. Outside of being an ITSM geek, I love to travel, am an avid fisherman, and love to spend time on either my boat or... Read More →

Friday March 16, 2018 9:00am - 10:00am EDT