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Thursday, March 15 • 4:15pm - 5:15pm
"Have you tried turning it off and on again?" Strategies for Avoiding Burnout

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Come together with your fellow supporters of higher ed and examine ways to avoid the burn out from endless password resets, angry customers, and the other pitfalls of IT support.


Russell Altizer

IT Analyst, Virginia Commonwealth University
Russell is the "old salt" help desk technician, having worked in every iteration of the IT Support Center over the last 16 years, ever since he was a dewy-eyed freshman at VCU.

Thursday March 15, 2018 4:15pm - 5:15pm EDT
Holley IV