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Thursday, March 15 • 1:30pm - 2:30pm
What Support Scenario Keeps You Up At Night?

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It's 3 a.m. and your heart is racing! What support issue is keeping you up? Rolling out a new product or service to the whole campus? A new customer? The network going down? Access to your support toolset is not available? Unreal expectations? The expected and unexpected can be equally daunting. Let's talk about our common challenges and share solutions so we can all get a good night's sleep.

avatar for Sam Kennedy

Sam Kennedy

Dir., Technology Support Services, Virginia Commonwealth University
Areas of responsibility:Campus Card Services (ID/POS/Door Access)Desktop ServicesEndpoint Computing (Endpoint Support/Emergency Notification Services)IT Support CenterStrategic Communications

Thursday March 15, 2018 1:30pm - 2:30pm EDT