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Thursday, March 15 • 1:30pm - 2:30pm
IT Service Catalog

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The development of an IT Service Catalog has always been a daunting task for those who attempt to create one. With some planning, VCU Technology Services developed an easy to use IT Catalog that leverages the use of existing web pages and self-service request system to maximize access to our services. The panel will discuss our catalog planning and development process, and share some of the challenges. The IT Catalog provides services categories to guide customers through the maze of services and offers details and support for every service listed. Users gain value by having our services categorized in a central and easy to use tool. Through the success of the VCU IT Catalog, the IT Catalog tool is now being scaled to non-IT units across the university.

avatar for Hope Adams

Hope Adams

ITSMO Program Coordinator, Virginia Commonwealth University
I’ve been a member of the ACCS-VA Board for 16 years, where I serve as the Conference Logistics Coordinator, Board Co-Chair and handle Special Sponsorships as part of the Sponsorship Team.  I also provide conference logistical and sponsor coordinator to VASCAN, RVAsec Security... Read More →

Joel Eisner

Virginia Commonwealth University

Lucy Halunko

ITSM SKMS Coordinator/Software Librarian, Virginia Commonwealth University
avatar for Thom Mattauch

Thom Mattauch

ITSM Program Manager, Virginia Commonwealth University
I work as the ITSM Program Manager at VCU and have a passion for IT Service Management. I am an ITIL Expert as well as having certification in LeanIT, ISM, and BRM. Outside of being an ITSM geek, I love to travel, am an avid fisherman, and love to spend time on either my boat or... Read More →

Sam Yerkes

VCU Webmaster, Virginia Commonwealth University

Thursday March 15, 2018 1:30pm - 2:30pm EDT
Holley I/II