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Thursday, March 15 • 3:00pm - 4:00pm
Using Analytics to Support VCU’s Classroom Technology

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[This session will be video Recorded] This session will follow the journey of collecting meaningful statistics from our support team starting with the specific data points of interest such as service call types, user trainings and preventative maintenance as well as a few others that have presented themselves along the way. We’ll then look into the tools we use to collect data and we’ll round out the session with some data use cases.

Speakers
avatar for Jesse Castellani

Jesse Castellani

Junior Security Analyst, Virginia Commonwealth University
avatar for Jared Parker

Jared Parker

Classroom AV Support Manager, Virginia Commonwealth University


Thursday March 15, 2018 3:00pm - 4:00pm EDT
Holley I/II