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Thursday, March 15 • 9:00am - 10:00am
Collaborating on an Operational Level in IT - Birds of a Feather

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At VCU Technology Services, we have many different groups all working at the same time to support our customers. Unfortunately with all the moving pieces and parts, communication and goals can get confusing at times. In most cases, we have found that taking the time to collaborate internally has been the best method to ensuring our customers get the proper support needed. Working together is better than working in our own silos and we want to share our lessons learned and hear how others are communicating to accomplish their goals in higher education.

avatar for Shane Conner

Shane Conner

Asst Director, Infoormation Security, VCU Technology Services
avatar for Isac Crouch

Isac Crouch

Network Analyst, Virginia Commonwealth University
avatar for Ryan Davis

Ryan Davis

Manager, Desktop Services (VCU), VCU
Graduate of Virginia Tech with a B.S. in Management Science and Information Technology with a concentration in Decision Support Systems.  Before coming to VCU, worked 14 years of private sector positions in IT management, computer systems administration, desktop support and networking... Read More →

Thursday March 15, 2018 9:00am - 10:00am EDT