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Thursday, March 15 • 9:00am - 10:00am
Introducing In-House Training to the Service Desk

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The only constant is change and that applies to the service desk world! How do you keep up!?! Virtual training is an essential tool in our Service Desk toolbox. This presentation will cover how to get started in the world of video training; answering the big questions of who, what, when, where and why video training is critical in today’s service desk environment. Who should take on the instruction? What should the topics be? When is the opportune time to switch to a virtual training environment? Where can we best utilize virtual training? Why switch to virtual from classroom style learning? Also offered will be tips and tricks for creating the best possible virtual trainings.

avatar for Crystal Piercy

Crystal Piercy

Help Services Coordinator, University of Virginia

Thursday March 15, 2018 9:00am - 10:00am EDT