[This session will be video Recorded] Our presentation will highlight VCU’s approach to managing audio-visual equipment in classrooms. We will discuss the types of technology we support, the breadth of our support (number of rooms, buildings, etc), types of customers (hospital staff vs faculty), and our approach to those various factors. We will also cover our proactive approach to classroom issues and the technology we are leveraging to automate reports and notifications for system issues. We will dive into our responsive approach to classroom issues and how we utilize technology to remotely support classrooms. We will also conduct a small cost comparison analysis between student's costs and support costs to demonstrate how we justify our level of support. Lastly, we will discuss the lessons we have learned during our last 5 years.
