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Tuesday, March 13 • 1:00pm - 5:00pm
ACCS Workshop: Maturing Service Delivery with Service Process Ownership

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After deploying a new ITSM tool and establishing new processes, it’s easy to fall back to business as usual. But establishing Service Owner and Process Owner roles can help make ITSM principles relevant, mature your processes, and improve services. Audience: IT professionals in Higher Ed with operational responsibility for, or senior oversight of, core IT services and ITSM process areas; IT directors or managers

Goals & Outcomes

Understand the concepts of Service Ownership and Process Ownership
Learn how to develop role definitions
Review actual role descriptions and responsibilities
Develop action plan for developing and filling critical roles


Tuesday March 13, 2018 1:00pm - 5:00pm EDT