The IT service catalog is in many ways the front door of IT and provides a foundation for an institution’s IT service delivery capabilities. As a formal statement of services available, it is a promise that IT makes to your community. Being able to articulate, develop, and mature your services is key to delivering on that promise. Audience: IT professionals in Higher Ed, including Service Owners, Process Owners, Managers & Directors with operational responsibility for service delivery
Goals & Outcomes
Develop an understanding of the unique value of a well-managed service catalog Understand how the service catalog can be used to address common challenges and concerns in Higher Education IT Learn best practices in developing a service catalog for Higher Education Review actual service catalog implementations Come away with foundation for developing or maturing service catalog at one’s own institution
