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Tuesday, March 13 • 8:00am - 12:00pm
ACCS Workshop: Building a Service Catalog for Higher Education

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The IT service catalog is in many ways the front door of IT and provides a foundation for an institution’s IT service delivery capabilities. As a formal statement of services available, it is a promise that IT makes to your community. Being able to articulate, develop, and mature your services is key to delivering on that promise. Audience: IT professionals in Higher Ed, including Service Owners, Process Owners, Managers & Directors with operational responsibility for service delivery

Goals & Outcomes

Develop an understanding of the unique value of a well-managed service catalog
Understand how the service catalog can be used to address common challenges and concerns in Higher Education IT
Learn best practices in developing a service catalog for Higher Education
Review actual service catalog implementations
Come away with foundation for developing or maturing service catalog at one’s own institution


Tuesday March 13, 2018 8:00am - 12:00pm EDT