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ACCS2018

Barbara Robinson

Virginia Commonwealth University
ITSC Call Center Lead

Barbara Robinson is a VCU IT Support Center Call CenterLead and supervises the full time staff members. In addition to supervising, Barbara also is a key member of the IT Support Center team. Barbara has been with VCU for over 35 years, and has worked in Technology Services with all its reorganizations throughout her career..

8:00am EDT

Full Breakfast Buffet Portsmouth I - IV

9:00am EDT

Removing Admin Rights in the Wild West of Higher Education AmpitheaterShane Conner • Ryan Davis • Steve Kuchta

10:15am EDT

ACCS Keynote Wednesday Billy Riggs Portsmouth I - IVBilly Riggs

11:30am EDT

Empowering SU Service Workers with Mobile Technology MadisonCustodial Staff • Devon Taylor • Chris Williams My Phish is bigger than your Phish LeeBrenda Bowling • Natalie Talbot

12:30pm EDT

Lunch [Deserts will be in the Vendor area] Portsmouth I - IV

1:30pm EDT

What hiring student-employees can “buy you”: Improving student workforce through recruitment and training Holley IVLeonard Comaratta • Ryan Gorkhalee

2:30pm EDT

Vendor Meet and Greet Portsmouth V - VIII

3:00pm EDT

Prepare Information Service Fall Rush Using a Collaborative Training Approach MonroeDeyu Hu • Teresa Snavely Strategic Forecasting: Methods for Facing Wrenching Change MadisonTim Murphy

4:15pm EDT

CIO Panel Portsmouth I - IV

5:30pm EDT

ACCS Welcome Reception sponsored by Dell Second Floor Foyer

7:30pm EDT

ACCS Game Room Admiral

8:00am EDT

Full Breakfast Buffet Portsmouth I - IV

9:00am EDT

Requirements and Resources - A Hands-on Approach AdmiralTracy Holt • John Prette

10:15am EDT

ACCS Keynote: Communication Success for IT Professionals with Preston Ni Portsmouth I - IVPreston Ni

12:30pm EDT

Lunch [Deserts will be in the Vendor area] Portsmouth I - IV

1:30pm EDT

IT Service Catalog Holley I/IIHope Adams • Joel Eisner • Lucy Halunko • Thom Mattauch • Sam Yerkes

3:00pm EDT

Enhancing the User Experience at VETMED: Not Always a P.I.C.N.I.C. Holley IVKimberly Ascue • Brian Huddleston • Gary Lowery

4:15pm EDT

"Have you tried turning it off and on again?" Strategies for Avoiding Burnout Holley IVRussell Altizer

5:30pm EDT

ACCS Casino Night sponsored by Cisco & NetApp Portsmouth I - IV

8:00am EDT

Full Breakfast Buffet Portsmouth I - IV

9:00am EDT

From Flow Charts to Interactive Problem Solving Tools MadisonDeyu Hu • Teresa Snavely

11:30am EDT

Help Desk SIG MadisonCandice Goodin

12:30pm EDT

Lunch Portsmouth I - IV