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Amanda Cooper

Virginia Tech
Knowledgebase Manager
USA
Website4help.vt.edu
Knowledgebase manager of 370+ public articles at Virginia Tech for 8+ years; also assist with Virginia Tech's service catalog
Tuesday, March 13
 

8:00am EDT

ACCS Workshop: Building a Service Catalog for Higher Education LeeAptris

1:00pm EDT

ACCS Workshop: Maturing Service Delivery with Service Process Ownership LeeAptris
 
Wednesday, March 14
 

8:00am EDT

Full Breakfast Buffet Portsmouth I - IV Registration Open Registration Desk

9:00am EDT

Vendor and Exhibit Area Open Portsmouth V - VIII Navigating a New Frontier: Enterprise Content Management—eForms, eWorkflows and Viewing Data from a Single Pane of Glass. Holley VIISusan Hines • Mark Kendrick • R. Terry McGhee • Daphne Ratliff, Wendy McMillian

10:15am EDT

ACCS Keynote Wednesday Billy Riggs Portsmouth I - IVBilly Riggs

11:30am EDT

An ITIL Mind JeffersonThom Mattauch

12:30pm EDT

Lunch [Deserts will be in the Vendor area] Portsmouth I - IV

1:30pm EDT

Name it, tame it, frame it - communicating multi-faceted information to people who are barely paying attention. LeeAngela Correa

2:30pm EDT

Vendor Meet and Greet Portsmouth V - VIII
 
Thursday, March 15
 

8:00am EDT

Full Breakfast Buffet Portsmouth I - IV

9:00am EDT

Knowledge Management SIG MadisonJimmy Buckingham

10:15am EDT

ACCS Keynote: Communication Success for IT Professionals with Preston Ni Portsmouth I - IVPreston Ni

12:30pm EDT

Lunch [Deserts will be in the Vendor area] Portsmouth I - IV

1:30pm EDT

VCU’s Journey to Modern Video Content Management Holley VIIEric Harvey • JaBari Scott IT Service Catalog Holley I/IIHope Adams • Joel Eisner • Lucy Halunko • Thom Mattauch • Sam Yerkes

4:15pm EDT

Request Fulfillment at UVA: Our Journey to Processes and Experience Improvement AmpitheaterShana Fabio • Christopher Ledvina • David Strite

5:30pm EDT

ACCS Casino Night sponsored by Cisco & NetApp Portsmouth I - IV
 
Friday, March 16
 

8:00am EDT

Full Breakfast Buffet Portsmouth I - IV

9:00am EDT

One Step Forward, Two Steps Back: Developing a Service Catalog JeffersonHope Adams • Thom Mattauch

10:15am EDT

Planting, Tending, and Growing a Knowledgebase from Small to Larger LeeJimmy Buckingham • Amanda Cooper